Hotel Manager
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Job Location:
Brewster, MA - USA
Monthly Salary:
$ 80000 - 90000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Hotel Manager
Gamble Sands Resort Brewster WA
Troon Managed Resort
Salary Range: $80000$90000 DOE
Reports To: General Manager
Supervises: Front Desk Housekeeping Night Audit
Position Summary
The Hotel Manager is responsible for the overall leadership operational execution and guest experience of the lodging operation at Gamble Sands Resort. This role oversees all hotel departments and ensures service standards align with Gamble Sands brand expectations and Troon management standards.
The Hotel Manager partners closely with Golf Operations Food & Beverage Maintenance and Sales to deliver a seamless high-quality resort experience while maintaining operational efficiency and strong team leadership.
Key Responsibilities
Guest Experience & Service Standards
- Lead a culture of hospitality focused on exceptional guest service
- Ensure consistent service delivery aligned with Gamble Sands and Troon standards
- Handle guest issues and service recovery with professionalism and authority
- Monitor guest feedback and identify opportunities for improvement
Hotel Operations
- Oversee daily operations of Front Desk Housekeeping Night Audit and Guest Services
- Manage room inventory arrivals departures and special guest requests
- Maintain high standards of cleanliness presentation and room readiness
Coordinate with Maintenance on preventative care and room issues
Leadership & Team Development
- Hire train coach and develop hotel leadership and hourly team members
- Establish clear SOPs expectations and accountability across departments
- Conduct performance reviews and support staff development
- Build effective schedules balancing service levels and labor efficiency
Financial & Administrative Management
- Manage hotel labor and departmental expenses within approved budgets
- Monitor payroll purchasing and inventory controls
- Support forecasting and revenue optimization efforts with the General Manager
- Ensure compliance with Troon operational and reporting standards
Cross-Department Collaboration
- Coordinate with Golf Operations and Food & Beverage on group stays and peak periods
- Support Sales and Events with room blocks VIP arrangements and group execution
- Participate in resort leadership meetings and planning
Compliance & Risk Management
- Ensure compliance with Troon standards safety protocols and local regulations
- Oversee key control cash handling and audit procedures
Qualifications
- 5 years of hotel or resort management experience
- Experience leading Front Desk and Housekeeping operations required
- Resort or destination property experience strongly preferred
- Strong understanding of hotel labor management and cost controls
- Proven leadership in fast-paced or seasonal environments
- Excellent communication and problem-solving skills
- Experience within a managed-property environment (Troon or similar) preferred
Work Environment
- Full-time on-site role
- Requires weekends holidays and flexible scheduling during peak seasons
Compensation & Benefits
- Salary: $80000$90000 DOE
- Medical dental vision and 401(k) benefits through Troon
- Resort privileges including golf dining and merchandise benefits
- Paid time off and holidays per Troon policy
Required Experience:
Manager
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. We want to exceed your expectations every time you're our guest. Check for available tee times, find a Troon-managed course in your area, ... View more
