Desktop Support Technician
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
HealthTexas is seeking a Desktop Support Technician to the join information systems team. This position assists staff in Corporate Office and remote locations with technical support of desktop computers applications and related technology. Support includes installing configuring and testing computer systems and peripherals within company guidelines.
Culture and Values Expectations
At HealthTexas we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive collaborative and innovative environment where every Associate feels valued empowered and motivated to reach their full potential. Our culture is the driving force behind our mission to deliver quality and compassionate care with outstanding service every patient every time. As a Desktop Support Technician at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations.
- Integrity: Do the right thing the right way every time.
- Be honest and uphold commitments and responsibilities earn the trust and respect of the team and those we serve and maintain privacy and confidentiality.
- Compassion: Treat everyone with respect and dignity.
- Foster an environment of inclusivity and well-being practice patience and empathy and assume positive intent.
- Synergy: Collaborate to improve outcomes.
- Invite and explore new opportunities promote effective communication and teamwork take pride in yourself your work and HealthTexas.
- Stewardship: Use resources responsibly and efficiently.
- Implement effective strategies to attain goals achieve maximum productivity and results and seek continuous knowledge and improvement.
Essential Job Duties & Responsibilities
- Assist staff with the installation configuration and ongoing usability of
desktop computers peripheral equipment and software
- Works with vendor support contacts to resolve technical problems with
desktop computing equipment and software
- Maintain an updated inventory of software hardware and other technical resources
- Provide tier 1 and 2 technical support to all users.
- Support department in creating tracking updating closing and resolving help desk tickets
- Travels to remote locations as needed to support user computer-related issues
- Valid Drivers License and reliable transportation required
- Aid and assist with the support of virtual desktop/application environment
- Participate in the department on-call process
- Perform other duties as required
Experience
- Experience supporting in supporting Microsoft environments (Windows 10/11 Office Suite Products)
- Experience troubleshooting hardware issues and replacing hardware on both desktop laptop and tablet PCs
- Experience installing software patches updates on desktops laptops and tablets
- Experience troubleshooting basic network software and printing problems
- Customer Service Experience
- Effective communication skills (oral & written)
Education
- High school education or equivalent;
- There is no experience substitution for a High School Diploma; however a G.E.D. other degree equivalency program or a technical trade school certificate is acceptable.
Knowledge Skills & Abilities
- Technical Training: CompTIA or Microsoft Certifications are a plus.
- ITIL Foundation Certification
- Experience working in a clinical environment
- Experience working with eClinicalWorks or other EMR Systems
- Experience working with Apple IOS Devices
- Experience with Citrix XenApp and XenDesktop technologies
- Microsoft Office applications experience
- Working knowledge of basic hardware such as printers scanners and media storage
Work Hours Travel Requirements
- Monday Friday 8:00 a.m. 5:00 p.m. and as needed to complete projects.
- Travel to medical offices may be necessary for the purpose of providing benefit education.
Working Conditions & Physical Requirements
- This job operates in an office setting. This role routinely uses standard office equipment such as computers phones photocopiers scanners filing cabinets and fax machines.
- Must be able to perform under stress when confronted with emergency critical or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision but notify supervisors of issues and concerns. Must be able to make generalizations evaluations or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions. Ability to carry/lift 60 lbs.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Events Saturday Care Patient Education Vitamins Share Your Thoughts Insurances We Accept Questions on Medicare Options & Benefits 210.731.4864. Become a New Patient Get Started Existing Patient Patient Portal Our Practice Learn More Personal Healthcare for all your stages of life. Wit ... View more
