Lead Management Coordinator 15-Month Term

At Steele Auto Group work is more than a job. It is a chance to inspire positive impact through every interaction every vehicle every journey. Our people are at the heart of it all because everything we do is driven by you. Your passion. Your purpose. Your potential.

Lead Management Coordinator 15-month term

At Steele Auto Group every lead represents the start of a customer relationship. The Lead Management Coordinator plays a critical role in how those relationships begin ensuring our lead processes are consistent insightful and effective across the organization.

This high visibility role serves as the operational backbone of lead performance supporting dealerships through training oversight tracking and reporting. Acting as a strategic partner the Lead Management Coordinator will champion lead integrity optimize the customer journey and provide clear insights to help teams perform at their best. Blending technical expertise with a supportive people first approach this role helps ensure a seamless experience for both our customers and our dealerships. Does this sound like your kind of role Here is what you want to know:

What You Will be Doing:

• Own lead quality: ensure all leads are captured correctly routed and responded to quickly across CRM and DMS platforms including PBS CDK social media and other channels.
• Be the go-to expert: support dealership teams and vendors with tools processes and troubleshooting.
• Train and empower: deliver engaging training sessions and materials to keep teams sharp and aligned on lead management best practices.
• Partner with Marketing: ensure campaigns are optimized tracked and driving meaningful results. Provide insights on lead quality and conversion.
• Support CRM initiatives: help plan implement and improve our customer relationship management system for maximum impact.
• Track report improve: monitor lead performance analyze trends and provide actionable insights to boost efficiency and ROI.
• Mystery shop for insights: assess lead handling across Sales and Fixed Operations reporting opportunities to leadership.
• Step in where needed: take on additional duties that help drive the success of Steele Auto Group.

What it Takes to Succeed:

You Will excel in this role if you enjoy problem-solving guiding teams and turning data into insights that improve the customer journey. This is a high-impact high-visibility role where your work truly matters across our dealerships.

• Experience: You bring hands-on experience in customer service administrative or sales support roles with CRM and DMS specifically PBS knowledge giving you a strong edge.
• Skills: Organized efficient and able to juggle multiple priorities; clear and confident communicator; analytical and comfortable turning data into actionable insights; fluent in Excel Word and Outlook.
• Attributes: Self-motivated and proactive; collaborative team player; laser-focused on accuracy and detail; driven to help teams succeed.

Why the Role Matters:

The Lead Management Coordinator ensures every potential customer is captured routed and handled with care. By providing structure insights and guidance to dealership teams you help improve response times drive better lead conversion and support smarter decision-making. Your work directly contributes to Steele Auto Groups growth helping the organization deliver on the promise of exceptional service and meaningful customer experiences.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group you are joining more than a workplace. You are becoming part of a community that values growth recognizes effort and supports you in building a career you are proud of.

We believe in rewarding hard work and supporting the whole person. Our Total Rewards package is designed to help you thrive physically financially and emotionally. Depending on your role and employment type (full-time part-time or term) eligible employees may have access to all or some of the following:

• Matched Retirement Saving Plan: Build your future with an employer-matched RSP up to 4% after 3 months and up to 5% after 5 years.
• Flexible Health & Dental Plans: Choose from six cost-shared options designed to fit your lifestyle with dependable coverage for you and your family.
• Mental Health & Wellness Support: 24/7 confidential access to EFAP support for you and your family.
• Employee Discounts: preferred pricing on vehicle purchases parts and service across our locations.
• Work Boot Reimbursement: Reimbursement provided immediately; no waiting period required.
• Steele University: Access role-specific training anytime anywhere track your progress and earn rewards as you grow your skills.

Please note that while we strive to post accurate compensation information some external websites may display salary estimates that are not provided or verified by Steele Auto Group. We look forward to discussing accurate role-specific compensation details with candidates selected to move forward.

At Steele Auto Group your contributions are valued your development is supported and your potential is encouraged. We are proud to promote from within and foster a fair inclusive and opportunity-rich workplace. If you are contacted for an interview and require accommodation at any stage please let us know. We are here to support you. Learn more about us at

Applying is as easy as 1 2 3:

1. Click the link to apply Steele Auto Group Careers
2. Sign in (top right corner) and create your profile
3. Upload your resume

In 2 minutes the Steele Auto Group career world is right at your fingertips!

**If you are an employee of Steele Auto Group please apply through the careers page to ensure you are flagged as an internal applicant.

We cant wait to meet YOU!

Required Experience:

IC