Logistics Coordinator Transportation

Role Overview:
We are seeking a highly organized and proactive Logistics Coordinator to manage daily freight operations and ensure shipments move efficiently and on schedule. This role is responsible for entering and managing orders in the Transportation Management System (TMS) sourcing carriers negotiating rates tracking shipments and maintaining accurate documentation. The ideal candidate thrives in a fast-paced environment communicates clearly and takes ownership of their work.

Weekend availability is required for load tracking and customer support as part of cross-functional training.

Order & Dispatch Management

• Enter and manage customer orders accurately within the TMS

• Verify all shipment details including pickup/delivery addresses contacts and reference numbers

• Source carriers and negotiate competitive rates

• Dispatch loads to carriers with all required instructions

• Confirm customs broker details and update shipment records

Communication & Coordination

• Handle incoming calls and emails related to shipments rates and availability

• Provide same-day updates to customers and internal teams

• Route communications to the appropriate department when needed

• Maintain professional communication with carriers and customers at all times

Tracking & Customer Support

• Track and trace shipments including weekend coverage

• Provide customers with shipment status updates via phone or email

• Collect proof of delivery (POD) within a reasonable timeframe

• Assist customer service with operational escalations

Documentation & Compliance

• Save and organize shipping documents customs paperwork and packing lists

• Maintain accurate records of quotes and shipment files

• Ensure carriers meet insurance and safety requirements before booking

• Update carrier shipper and consignee profiles

• Support documentation flow between internal teams and carriers

Issue Resolution

• Address service issues delays or accessorial charges

• Coordinate resolutions with carriers and customers

• Escalate complex problems when necessary

• Strong verbal and written communication skills

• Excellent customer service and relationship management skills

• Highly organized with strong attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Strong problem-solving and decision-making ability

• Calm and professional under pressure

• Comfortable learning new software and systems

• Proficient in Microsoft Office (Word Excel Outlook)

• Strong typing and data entry skills

• Self-motivated with a strong sense of ownership and accountability

Preferred:

• Experience with TMS platforms such as TransPlus or Fleet Manager

• Previous experience in logistics or transportation