Nurse Manager, Whole Person Integrated Care (2322) Citywide – H00191

Under the supervision of the WPIC Director of Nursing the Nurse Manager supervises the delivery and evaluation of nursing care of medically and psycho-socially vulnerable clients who are experiencing homelessness staying in shelters or living in supportive housing sites. The Nurse Manager oversees the teams responsible for assessment care plan development and coordination of care for some of the citys most complex clients. The program goal is to stabilize clients wherever they are living prevent hospital admission and advocate for/refer clients to the appropriate level of care. The Nurse Manager coordinates all nursing support services to ensure the health and safety of clients. The Nurse Manager will work closely with other WPIC program nurse managers.  

The Nurse Manager performs the following essential job functions: 

• Assesses plans implements and evaluates care using patient outcomes data 
• Collaborates managing common health care problems present in homeless populations   and develops innovative interventions and models to improve care of high risk/high vulnerability individuals experiencing homelessness. 
• Leads or participates in WPIC clinical case conferences other case conferences meetings nursing staff meetings and administrative / management meetings 
• Participates in quality improvement efforts such as conducting quality control (QC) activities evaluating critical incidents/unusual occurrences/patient safety issues and overseeing an overall quality assurance program 
• Coordinates hiring provides supervision coordinates assignments/scheduling and completes performance appraisals for a multi-level and multi-cultural staff of registered nurses licensed vocational nurses health workers and public health aides 
• Develops maintains and updates nursing and infection control and hazardous waste policies procedures and standards to maintain compliance 
• Develops and maintains emergency response plan and coordinates dissemination of plan to program staff 
• Ensures that all occupational injuries and illnesses are reported per departmental protocol 
• Maintains occupational health program for the screening of clinic employees for select communicable diseases and compliance of Departmental and Division program 
• Maintains systems for ordering and inventory as well as for receiving and responding to patient complaints 
• Participates and collaborates with members of the administrative team to develop systems that facilitate safe efficient comprehensive and client-centered care  
• Serves as liaison between RESTORE  program and nursing leadership within SFDPH / SFHN Ambulatory Care 

The 2322 Nurse Manager also performs other related duties as required. 

Please note that incumbents in this classification may be required to perform duties as listed in the class specification which can be found on DHRs website:  :

Minimum Qualifications 

1. Possession of a valid California Registered Nurse License; AND    
2. Possession of a baccalaureate degree from an accredited college and/or university in Nursing Nursing Administration or a closely related field; AND    
3. Whole Person Integrated Care (WPIC) Specialty: Two (2) years (equivalent to 4000 hours) of Registered Nurse experience working with individuals experiencing homelessness substance use disorder or co-existing psychiatric conditions. 

Substitution 

• Up to two years of additional experience as a Registered Nurse working with individuals experiencing homelessness substance use disorder or co-existing psychiatric conditions may be substituted for the required degree on a year-for-year basis. Thirty (30) semester or forty-five (45) quarter units equal one year.- 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  

One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). 

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.  

• Clinical experience in Homeless Healthcare  
• Knowledge of MOUD/MAT for people with opioid use disorder  
• Experience in supervising a large multi-disciplinary clinical team/staff  
• Sensitivity to a multi-cultural multi-diagnosed diverse urban patient population  
• Ability to work well with diverse staff collaborators and patients including cultural language sexual identity gender and other diversity considerations  
• Has prior training and/or direct work or community service experience in anti-racism racial justice and/or racial equity initiatives and/or projects.   
• Sensitivity to and experience working with LGBTQ and gender non-confirming individuals  
• Individuals who have lived experience with Black/African American populations 
• Experience in supervising nursing staff and developing and enforcing operational procedures  
• Strong clinical skills  
• Ability to work as part of a team prioritize and handle multiple tasks and to work independently in a high-pressure environment  
• Excellent oral and written communication skills 
• Excellent problem-solving skills. 
• High level of accountability with the ability to work independently  
• Excellent attendance record  
• Previous experience or training in harm reduction  
• Previous experience or training in street outreach and healthcare for homeless people  
• Experience with patient data collection patient documentation and healthcare quality management  
• Knowledge of management theories/principles; systems and change theories; conflict resolution and customer service skills  
• Ability to conduct chart audits and investigations critically analyze adverse outcomes and ascertain/write action plans  

VERIFICATION OF EDUCATION AND EXPERIENCE: 

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required information on how to verify education and experience requirements including verifying foreign education credits or degree equivalency can be found at  ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

Additional Information :

Selection Procedures: 

After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes the following. 

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicants experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications. 

Training and Experience Exam:(Weight: 100%)  

The Training and Experience Exam is designed to measure the knowledge skills and abilities in job related areas which may include but not be limited to: 

• Knowledge of nursing theory and practice; Ability to plan organize coordinate and evaluate nursing activities Knowledge of problem solving process Ability to supervise Ability to communicate effectively 

Candidates must achieve a passing score on the Training and Experience exam to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. 

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions. 

Certification 

The certification rule for the eligible list resulting from this examination will be the Rule of Ten Scores. 

Eligible List/Score Report: 

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be of six months and may be extended with the approval of the Human Resources Director. 

To find Departments which use this classification please see the citys Position Counts by Job Codes and Departments. 

Terms of Announcement and Appeal Rights: 

Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations. Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at  terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at  with the City and County of San Francisco: 

• Information About the Hiring Process 
• Conviction History 
• Employee Benefits Overview   
• Equal Employment Opportunity 
• Disaster Service Worker 
• ADA Accommodation 
• Veterans Preference 
• Seniority Credit in Promotional Exams 
• Right to Work 
• Copies of Application Documents 
• Diversity Statement 

Where to Apply  

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit  begin your application process. 

Applicants may be contacted by email about this recruitment. Please consider using a personal email address that you check regularly rather than a work or school account. 

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall 1 Dr. Carlton B. Goodlett Place Room 110. 

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues. 

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

If you have any questions regarding this recruitment or application process please contact the analyst Stephen Lee at  or . 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging. 

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time