International Account Manager, Duty Free
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
IMI Agency
International Account Manager
Beverage Marketing Agency
Miami FL (South Florida)
Status: Full Time Hybrid
Location: Miami FL
Reports to: Director of Accounts & Vice President of Account Management
IMIs Mission:
IMI Agency specializes in Building Better Beverage Business for our Hospitality Clients with innovative marketing programs and promotions interactive food & beverage merchandising and operations tools staff training and recognition/reward programs for all channels in the global Hospitality Retail and eCommerce industries. IMI programs create brand value and opportunities driving F&B revenues and guest engagement for our investors and clients.
Job Summary:
We have an opening for an articulate hospitality analytical organized and service-prone International Account Manager to join the IMI Account Management Team. This bilingual Account Manager will work for/with an IMI Director to provide best-in-class Agency service to international clients across duty-free cruise lodging and retail channels. This person will drive each clients beverage programs by handling all supplier relations and negotiations analyzing usage data developing executing and overseeing beverage promotions and limited-time offers planning and executing client and industry special events and other marketing initiatives to drive customer satisfaction quality service and compliance with the clients corporate beverage policies and procedures. This person will work with IMIs internal departments to maximize the beverage programs impact across the clients portfolio. This person will manage internal and external communication and the execution of creative materials. Including hosting and coordinating RFPs training and on-site and virtual meetings all while assisting in various beverage projects as needed.
Critical Competencies:
Given the high visibility of IMI Agency within leading hospitality retail and eCommerce operators and beverage suppliers in B2C and B2B communities along with the ethical transparent fiduciary and legally compliant ethics of our company all IMI team members must be intelligent mature well-polished trustworthy and have a high standard of ethics and leadership. You must have confidence and class in conducting IMIs and the Clients mission but also know how to get constructive feedback and implement the necessary changes in performance and work based on that feedback. You must dress and carry yourself in a manner that is superior to the standard along with speaking and writing clearly.
Adaptability I Communication I Job-Related Business Focus I Planning & Organizing I Problem Solving Teamwork I Technical Expertise / Work Habits
Key Responsibilities:
- Manage and organize client-supplier relations marketing and promotional programming and channel buying programs for the clients loading locations.
- Perform and assist with supplier solicitations negotiations invoicing and collection.
- Consult on all categories of beverages for the clients beverage programs and core mandates.
- Become a trusted partner and liaison for the clients collaborating with designers and developers to identify and define project scopes objectives and requirements ensuring alignment with IMI and client(s) organizational goals
- Day-to-day contact with client Beverage Directors with a pulse on the status of all beverage initiatives
- Consult with the clients corporate sector collaborating with designers and developers to identify and define project objectives and requirements. Ensuring all align with the organizational goals.
- Execute all ongoing items such as Beverage Campaigns quarterly usage analysis beverage communication content budget updates etc.
- Coordinate internal and external resources defining budgets and schedules.
- Assist with ensuring beverage program regulatory compliance by country.
- Help clients create beverage training and education programs for staff.
- Recommend create and execute promotions and ideas to capture guest engagement.
- Assist clients in developing beverage menus w/internal and external creative teams.
- Prioritize tasks and assignments completing all projects in a timely and efficient manner.
- Assist in planning large-scale meetings and conferences including coordinating and selecting locations agendas workshops food & beverage etc.
- Assist Beverage Directors to develop and implement technology platforms for future programming promotions etc. that help track and encourage team member engagement.
- Coordinate internal and external resources defining budgets and schedules.
- Streamline projects to maximize deliverable outputs.
- Travel will be 30% plus.
Education & Qualifications:
The ideal candidate will possess the following:
- 3-5 years of experience in large-scale Hospitality or Supply Chain Beverage Program Management including activations and training(s)
- Extensive knowledge of the beverage industry related products and the US Mexico Caribbean and South American distribution systems; experience in Duty Free Hospitality Retail and/or Distribution is a PLUS.
- High Level of experience in analyzing data instituting program or project changes based on sales and usage and creating program metrics to measure results
- Demonstrated creative experience with implementing beverage promotions
- Successful track record of completing high-level Project Management duties
- Maintain Salesforce and client-specific Project Management platform(s)
- Experience communicating effectively with all levels of management including high-level stakeholders
- Speaks and writes clearly and concisely; bi-lingual/Spanish a requirement
- Takes initiative and is a part of the solution to issues and problems that arise
- The ability to multi-task handling several projects simultaneously
- High-energy interpersonal skills and a professional demeanor
- Successful supervisory and/or employee management track record
- High proficiency in all Microsoft Office Applications (i.e. Excel Word PowerPoint Salesforce etc.)
- Excellent organizational and time management skills
- Ability to prioritize work assignments and work under minimal direction
- Hospitable with a service-prone client-first mentality
- Follow-up and follow-through must be your mantra!
- Bachelors degree in marketing business hospitality communication or a related field
The following experiences are a PLUS:
- Food and Beverage marketing development and data analysis
- Executive Account Management
- Food and Beverage operations
- Duty Free Hospitality Retail and/or Distribution
- Beverage supplier or distributor sales analysis
Salary: Commensurate with experience and demonstrated successes
Benefits (Subject to change):
- 401(k) with match*eligibility required
- 18-21 Annual Company Holidays
- 3 Weeks PTO monthly appointment days
- Multiple Medical Plan Options w/ a no cost option for employee coverage
- Dental
- Vision
- Life and LTD/STD
- Supplemental Insurances (i.e. Illness Cancer Legal etc.)
- Confidential Employee Assistance Program Financial Assistance and Mapping
- Summer Fridays/ Refresh Fridays and more!
IMI Agency is an equal-opportunity employer.
We celebrate diversity and are committed to an inclusive environment for all employees.
If this describes you and you can work in a highly structured environment completing tasks with precision we want to hear from you!
IMI Agency (Incentive Marketing Inc.) specializes in Building Better Beverage Business for Hospitality Clients through innovative marketing programs and promotions interactive food & beverage merchandising and operations tools staff training and recognition/reward programs across the Chain Hospitality industry. IMI programs create brand value and opportunities with consumers while driving food and beverage sales and profits for our Hospitality Operator clients. For over 30 years we have maintained a singular focus: to manage in the best interests of our clients. We exist as an extension of our clients a partnerthere to simplify the complex to be transparent to offer a unique perspective that goes beyond the bottom is always completely aligned with their goals and objectives.
Required Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
