Outreach Specialist
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: CSR1 Outreach (Bilingual English/Spanish)
Location: Must reside in Santa Clara County
Primary Worksite: Social Services Agency North County
Address: Middlefield Rd. Mountain View CA 94043
Type: Temporary (90 Days)
Hours: MondayFriday 8:00 AM5:00 PM PST
Pay Rate:$20.00/hour
Travel Required: Yes
Language Requirement: Bilingual English/Spanish
Apersonal vehicle and valid insurance are required. Mileage is reimbursed from the assigned home base to designated coverage sites.
Position Summary
The CSR1Outreach Representative provides face-to-face enrollment services outreach and education to beneficiaries about their Managed Care Options. This role supports community engagement assists individuals with health plan enrollment/disenrollment and maintains strong relationships with county staff and partner organizations.
Key Responsibilities
- Conduct in-person outreach presentations and enrollment services for beneficiaries (group and individual settings).
- Explain Managed Care Options and assist beneficiaries in understanding and using their health plans.
- Support enrollment/disenrollment processes and provide status updates to beneficiaries.
- Assist with onboarding guidance for new Enrollment Service Representatives.
- Build and maintain positive relationships with county staff community groups and HCO clients.
- Provide ongoing program training to county staff.
- Complete data entry and transmit enrollment/disenrollment data per HCO procedures.
- Assist beneficiaries with medical exemption and waiver inquiries.
- Document all daily activities accurately in the CRM database.
- Review knowledge base content and recommend improvements.
- Meet all Field Operations performance and production standards.
- Report quality issues and procedural concerns promptly.
- Support continuous improvement by making workflow/process recommendations.
- Attend community events and health fairs as needed.
- Work in any assigned office location as directed by management.
- Perform other related duties as assigned.
Additional Customer Support Responsibilities
- Develop working relationships with customers and track engagement and progress.
- Assist customers through various stages of benefit and service applications.
- Conduct workshops and training for participants.
- Coordinate services to support program goals (e.g. medical childcare transportation).
- Follow up with customers to resolve needs questions and concerns.
- Maintain accurate timely case notes and documentation.
- Share outreach findings and potential service barriers with project staff.
- Collaborate with team members to resolve participant issues.
Qualifications
Required
- High School Diploma GED or equivalent.
- Bilingual in English/Spanish (Fluency reading and writing).
- Knowledge of local community resources.
- Computer literacy; proficiency with MS Office (Word Excel PowerPoint).
- Ability to learn new software quickly.
- Type at least 20 WPM.
- Valid California drivers license and proof of insurance.
- Ability to travel reliably throughout Santa Clara County.
- Strong communication interpersonal and organizational skills.
- Ability to work in a fast-paced deadline-driven environment.
- Able to manage multiple complex tasks simultaneously.
- Capable of working both independently and as part of a team.
Preferred
- Six months of experience in human services or customer-facing roles.
- Experience with presentations teaching outreach marketing or public speaking.
- Experience working with low-income or diverse populations.
- Ability to present information in a culturally and linguistically appropriate manner.
Physical Requirements
- Ability to remain stationary for extended periods.
- Occasional lifting/moving of items up to 25 lbs.
Work Environment
- Primarily office based.
- Requires regular travel to various sites within the county.
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
