BMC Helix Specialist
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
BMC Helix Specialist
Houston TX (Remote option is there but prefer locals or Texas candidates)
This position prefers that support be performed on-site. Remote candidates will be considered only if available to be on-site in the first week and periodically with advanced notice.
Job Description:
We are seeking a highly skilled and experienced Senior BMC Helix Consultant to support the design development and maintenance of our enterprise ITSM solutions. This temporary role is ideal for a seasoned professional with deep expertise in BMC Helix Digital Workplace Business Workflows Innovation Studio ITSM and Remedy AR System. This is a key role in enhancing our service management capabilities supporting integrations and ensuring the stability and performance of our BMC Helix environment.
Responsibilities:
- Design develop and maintain BMC Remedy workflows forms reports dashboards Developer Studio Innovation Suite and DWP Catalog.
- Develop and maintain BMC Helix Business Workflows and Digital Workplace solutions.
- Lead architecture configuration and deployment of BMC Helix solutions.
- Design and implement integrations with enterprise systems (e.g. identity management service desks).
- Troubleshoot complex issues across the full technology stack (application database network OS client).
- Collaborate with stakeholders to gather requirements and deliver scalable maintainable solutions.
- Develop custom utilities and enhancements to extend BMC Helix capabilities.
- Provide mentorship and knowledge transfer to internal teams.
- Participate in beta testing early access programs and community engagement initiatives.
Qualifications:
- Experience:
- 3 years of BMC Helix/Remedy development experience.
- 5 years of hands-on experience with BMC Remedy/Helix platforms.
- Proven track record in enterprise ITSM implementations and integrations.
- Helix Digital Workplace Advanced 20.x and greater.
- Helix Digital Workplace Catalog 19.x and greater.
- Helix ITSM 19.x (Professional) and greater.
- Technical Skills:
- Strong knowledge of BMC Remedy ITSM architecture data model workflows and forms.
- Experience with BMC Digital Workplace and Business Workflows.
- Proficiency in troubleshooting across application database and infrastructure layers.
- Other:
- Strong understanding of ITIL processes and service management best practices.
- Excellent communication documentation and stakeholder engagement skills.
- Ability to work well within a team.
- Preferred
-
- Experience with BMC Innovation Studio.
- Familiarity with BMC Remedy ITSM integrations.
- REST API Experience is a big plus.
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
