VP, Growth Operations

Hi were Oscar. Were hiring a Vice President Growth Operations to join our Sales team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role:

This role is the operational backbone of our national growth strategy across ACA ICHRA and partner distribution. Reporting to the Chief Growth Office this is a senior highly visible leadership role responsible for translating growth strategy into scalable compliant and data-driven execution across brokers agencies platforms and partners. This role will have end-to-end ownership of growth operations including broker oversight enrollment operations governance CRM and tooling strategy integrations and executive reportingpartnering closely with Growth Finance Product Legal Compliance and Data role requires strong executive presence sharp operational judgment and the ability to move fluidly between leadership-level strategy discussions and hands-on engagement with complex data workflows and regulatory consideration.

You will report into the SVP Chief Growth Officer.

Work Location: This position is based in our New York office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $240120 - $315157.50 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program company equity grants and annual performance bonuses.

Responsibilities:

• Own the strategic design operational execution and governance of national broker and agency compensation programs across ACA and ICHRA ensuring accuracy scalability and regulatory compliance.
• Provide executive leadership over broker enrollment operations and regulatory adherence partnering closely with Legal and Compliance to establish durable controls monitoring and risk mitigation frameworks.
• Advance Oscars growth operations analytics by scaling a unified enterprise-grade reporting framework that delivers timely decision-ready insights across broker performance enrollment revenue and compliancesupporting executive decision-making and long-range growth planning.
• Set the strategy for broker support onboarding training and servicing across all channels ensuring a consistent high-quality experience for Oscars distribution partners.
• Serve as the senior escalation point for complex broker partner and operational issues coordinating across Growth Legal Compliance Clinical and Product teams to drive timely and effective resolution.
• Lead teams supporting key agencies and strategic partners while managing external BPO and servicing vendors holding partners accountable to performance quality and compliance standards.
• Negotiate and oversee contracts with partner platforms and vendors; establishing service level agreements that ensure quality affordability and turnaround times/access needs support Oscars competitive position
• Own the operational and technical roadmap for growth-related integrations including eligibility platforms enrollment vendors exchange interfaces and downstream operational systems.
• Lead enterprise CRM strategy and execution (Salesforce) ensuring it enables sales productivity accurate reporting partner visibility and effective campaign execution across ACA and ICHRA channels.
• Direct audits performance management and optimization of third-party growth technology vendors to ensure a seamless end-to-end experience for brokers partners and members.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• Bachelors degree
• 15 years of experience in growth operations revenue operations or distribution leadership roles with increasing scope and complexity
• 5 years of experience managing a sales or sales operations teams
• 5 years directly managing information systems Salesforce CRM platform integrations and end-to-end system conversions.
• 5 years of experience establishing performance management systems including key metrics development and strategy development and tracking
• 5 years of experience scaling growth or distribution operations in a regulated mid-to-late-stage health tech or insurance environment

Bonus points:

• Strong command of Salesforce architecture and healthcare-specific data integrations; able to translate business needs into scalable system and reporting solutions
• System Integration SME
• Proven ability to foster strong internal relationships with partners
• Tech focused mind-set with the ability to set a vision around optimization
• Deep experience in health insurance or health tech with a strong grasp of ACA ICHRA broker distribution and the operational realities of regulated growth.
• Experience managing large-scale system conversions at national companies and/or business operating models