Director of Operations-Marriott Long Island Uniondale, NY
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Job Location:
Uniondale, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Director of Operations
Position Summary
The Director of Operations (DOO) is responsible for overseeing all hotel operations to ensure exceptional guest satisfaction operational efficiency financial performance and full compliance with brand standards and union agreements. This role provides strategic and hands-on leadership across Rooms Food & Beverage Engineering Housekeeping and Front Office while serving as a key partner to the General Manager ownership and corporate leadership.
The ideal candidate is a seasoned hotel operator with strong union experience financial acumen and a collaborative leadership style.
Key Responsibilities
Operational Leadership
Oversee daily hotel operations across all departments ensuring seamless service delivery and guest satisfaction.
Ensure compliance with Marriott brand standards SOPs and quality assurance requirements.
Drive operational consistency productivity and service excellence across the property.
Act as the primary operational leader in the absence of the General Manager.
Union & Employee Relations
Manage operations in accordance with collective bargaining agreements (CBAs).
Partner with HR and leadership to address grievances disciplinary actions investigations and contract compliance.
Foster positive labor relations while maintaining accountability and performance standards.
Support training development and engagement initiatives to drive retention and morale.
Financial & Business Performance
Assist in developing and managing departmental budgets forecasts and labor controls.
Monitor and control labor costs productivity and expenses while maintaining service levels.
Analyze financial reports and KPIs to drive profitability and operational improvements.
Support revenue-driving initiatives and cost-containment strategies.
Guest Experience & Quality Assurance
Champion guest satisfaction scores (GSS) online reputation management and service recovery.
Address escalated guest concerns with professionalism and urgency.
Lead brand audits inspections and corrective action plans.
Safety Compliance & Risk Management
Ensure compliance with all local state and federal regulations including OSHA and New York labor laws.
Oversee safety programs emergency procedures and risk mitigation efforts.
Ensure accurate documentation and adherence to company policies.
Qualifications
Minimum 710 years of progressive hotel operations leadership experience.
Proven experience managing unionized hotel environments (required).
Strong background in full-service or large-select service Marriott properties preferred.
Demonstrated success in labor management financial controls and guest satisfaction.
Excellent leadership communication and conflict-resolution skills.
Proficiency with Marriott systems and hotel operational technology preferred.
Education
Bachelors degree in Hospitality Management Business Administration or related field preferred.
Equivalent experience may be considered in lieu of formal education.
Work Environment & Expectations
On-site leadership role requiring flexibility including weekends and holidays.
Hands-on visible leadership presence across all departments.
Fast-paced unionized hotel environment requiring strong decision-making and diplomacy.
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
