Guest Experience Executive

Onefinestay

Not Interested
Bookmark
Report This Job

profile Job Location:

London - UK

profile Monthly Salary: Not Disclosed
Posted on: 21 hours ago
Vacancies: 1 Vacancy

Job Summary

We are looking to expand our Concierge team at onefinestay - step into the world of travel and hospitality with us and learn how to delight guests and customers all through their journey.

  • Are you the travel planner in your family or group of friends known for staying organised even when preferences and requirements quickly change
  • Are you excited to roll up your sleeves and take pride in delighting guests
  • Do you want to gain invaluable experience in a luxury hospitality brand to set you up for success in any client interaction in any industry


If this sounds like you then read on.


Who are onefinestay

onefinestay is about passionate people delivering exceptional stays for our guests around the world and creating a homeowner community. We started with one booking in 2010 and now were part of global brands Accor and Exclusive Resorts. Were in 30 destinations with a carefully curated collection of nearly 3000 homes villas and chalets. With each memorable stay we deliver a level of personal service and professional hospitality unmatched in the luxury private rental industry.


Were global. We look for people with drive service-first approach and an entrepreneurial spirit. We want everyone to have big ideas and to play their part in shaping the future of return weve created a strong culture where everyone is recognised for their contribution to our success.


The Service team at onefinestay

We are looking for a Guest Experience Executive to join our frontline team ensuring guests have an amazing stay. Theyre fully equipped to simultaneously prepare bookings offer additional services and solve problems to make sure every guest has a seamless experience - and earn commission on any additional sales upon meeting KPIs!


This is an on-call hospitality team like no other: a group of fast-paced problem solvers who eat queries for breakfast and (as a matter of honour) dont pass the buck. Thats why we need a special sort youre dedicated to the cause full of enthusiasm and a through-and-through people person.


You will be the main point of contact for guests booking in our London destination though as we develop in Europe the role will expand to include managing stays in other cities starting from Paris.


What will you be doing

  • Assist clients with troubleshooting problems as they arise
  • Acting as the contact point between guests operational suppliers and contractors to fix any issues that might arrive during a guests stay
  • Assist clients and accounting with the facilitation of payments
  • Create & cultivate client relationships during the post-sale / pre-arrival / in-stay stages - via phone and email
  • Guide and assist clients with their trip planning once the accommodation is confirmed create experiences with the guest that will make their stay unforgettable.
  • Working with and in some cases sourcing worthy supp
  • liers to help facilitate requests
  • Being the main point of contact for any complaints and disputes arising from guests
  • Collaborate with your Market team colleagues as well as global concierges to support any guest queries ensuring all our guests globally are taken care of at all times


Who are we looking for

These are the essential requirements:

  • You must be fluent in English
  • Enthusiastic and responsive
  • Good commercial awareness
  • Great at building relationships and communicating with a diverse client base
  • Good organisation skills and able to manage your own workload autonomously
  • Ambitious and results driven by a love of delivering top quality customer service
  • No qualms about working on weekends & bank holidays
  • Sound judgement and decision-making skills even under pressure

These are the nice-to-haves:

  • Hospitality experience preferred - ideally in hotel and F&B or retail
  • Any other languages also welcome - French in particular


What we offer
Working in hospitality will equip you with all the tools you need to learn to build and manage relationships with customers and clients for the rest of your career. We are a determined team serious about delivering on our guests expectation for exceptional service; in order to achieve this the role shares some of the hospitality industrys particulars that we wanted to be transparent on:

  • We are available to our guests every day - including weekends and bank holidays. You can therefore expect to work on those alongside members of our other Market teams but we make up for this by having a larger annual leave allowance to take time off during the rest of the year.
  • We are available for our guests 24/7 and have global colleagues covering different time zones: locally. our operating window is 8am to 7pm daily which means your 8-hour shift could start a little earlier or finish slightly later than a traditional office job and there can also be opportunities to work outside of this operating window on a global scale for support.

Required Experience:

Manager

We are looking to expand our Concierge team at onefinestay - step into the world of travel and hospitality with us and learn how to delight guests and customers all through their journey.Are you the travel planner in your family or group of friends known for staying organised even when preferences a...
View more view more

Key Skills

  • Bilingual
  • Linux Administration
  • Documentation
  • LNG
  • Entry Level Finance

About Company

Company Logo

Find luxury vacation rentals from onefinestay. Discover our collection of luxury home rentals, villa and apartment rentals with a complimentary concierge service.

View Profile View Profile