Account Executive, Mid-Market Customer Sales
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
As a Mid-Market Customer Sales Account Executive at Clio you will manage and nurture relationships with a portfolio of high-value customers typically 20 employees. You will own a book of business consisting of key Mid-Market accounts and your primary responsibilities will include driving expansion retention and ensuring that Clios solutions continue to meet the evolving needs of your clients.
In this quota-bearing sales role you will work cross-functionally with marketing sales product customer success and partnerships teams to ensure the growth and satisfaction of our Mid-Market Accounts. You will focus on creating long-term value and building strong relationships with key decision-makers to identify upselling cross-selling and expansion opportunities.
In this role you will:
Maximize Revenue from Existing Accounts: Focus on driving growth with our largest customers. Negotiate complex contract amendments and expansion agreements maximizing revenue while minimizing churn and reduction
Strategic Relationship Building: Develop and maintain relationships with key decision-makers and stakeholders across multiple levels within your accounts. Engage with clients regularly to ensure ongoing value uncover expansion opportunities and mitigate churn risks
Pipeline Management: Maintain a healthy pipeline of opportunities within your accounts tracking and forecasting accurately in Salesforce and other tools
Data-Driven Decision Making: Use data and insights from both Salesforce and internal systems to inform your sales strategies negotiate effectively and communicate value to clients
Collaboration with Customer Success: Work closely with Customer Success Managers to ensure smooth transitions manage ongoing relationships and provide a seamless experience for clients
Solution Selling: Conduct virtual or in-person meetings with clients to deliver product demos discuss potential product upsells and develop tailored solutions to meet customer needs
Become a Product Expert: Learn and stay updated on the Clio product suite to provide expert advice to clients on best practices and drive usage
What youll work on:
Cross-selling and Upselling Clio products into our existing customer base
Converting qualified opportunities using telephone email and product demonstrations
Paying close attention to key metrics including the number of qualified leads and conversion rate at various stages of the funnel through paid accounts
Working with Support Account Managers SDRs/BDRs Customer Success Managers Partner Account Managers and Sales Engineers to provide solutions to our customers
Forecasting negotiation and deal closures
Developing business cases for customers
Attending Industry events and visiting customers on-site
Hunting and prospecting into existing customer accounts
What you must have:
Minimum 4 years of sales experience including closing deals
3 years of experience working in SaaS or other technology companies
Experience working complex deal cycles with high-leverage customers
Knowledge and passion for technology and cloud-based products;
Previous experience running demos
A competitive mindset
Cold calling skills
A coachable and collaborative nature
Advocate for Clients: Pass client feedback and feature requests to our product teams and facilitate meetings with project managers to discuss potential product enhancements
Account Planning: Develop and execute strategic account plans to ensure client satisfaction retention and growth
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with top-tier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region applicable experience and skillset of the candidate.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Disclaimer: We only communicate with candidates through official @ email addresses.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- Product Knowledge
- Healthcare
- Account Management
- CRM
- Salesforce
- Customer Relationships
- New Customers
- Business Relationships
- Sales Goals
- Sales Process
- Powerpoint
- New Clients
About Company
Run your law firm with Clio, the #1 choice of legal professionals for managing clients, cases, billing, and more. Try it for free today—no credit card required.
