SAP Delivery Executive Canada

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

The SAP Delivery Executive (DE) provides effective project/program oversight for one or more Value or Strategic this billable role the DE works closely with the customer the Services Client Partner and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle from sales support through implementation and post-go addition to delivery support the DE is responsible for positioning additional SAP Services in support of the success of the customer. The DE may be required to provide oversight for PDDs DMs and/or PMs and ensures engagement in their account(s).

EXPECTATIONS AND TASKS

• Assists the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.

• Conversant across sales solutioning and delivery. Ability to operate at both the strategic and tactical levels as well as see and articulate the bigger picture.
• Proven expertise in managing impactful customer relationships customer escalations co-innovation engagement and projects. Be comfortable working at the most senior levels of SAPs client organizations. Have sound knowledge of the SAP market and competition; a strong negotiator who has experience in ensuring customer success and achieving customer references.
• During implementations manage overall services relationship between customer partner and SAP to ensure that projects / programs are delivered on-time within budget and with the highest levels of customer satisfaction through billable consulting.
• Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
• Responsible for analyzing and executing on strategic projects building consensus among stakeholders ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
• Provides guidance to the SAP project team including resource strategy issues and escalation management project execution and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)

• Have experience of managing effectively in a networked and matrixed team environment. Strong network with SAP market unit colleagues especially sales consulting presales engagement success and the broader CS&D.

• Provide talent and workforce management by following a strong career framework that includes skills enhancement and career development planning.
• Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus Quality Product Excellence Integrity Commitment and Passion.

Minimum Requirements:

• 10 Years of SAP Program management experience
• Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)
• Must have superior project financials business acumen (forecasting allocated revenue etc.)
• Strong engagement management relationship building and de-escalation in Program and Change Management Process Improvement Analysis and Escalation methodology with PMP certification and /or other industry and project management certifications. Expert level knowledge of SAP methodologies such as Activate and SaaS delivery. Ability to consistently achieve results and exceed targets.
• Bachelors degree is required Masters degree preferred
• French Bi-lingual

Additional Requirements:

• 10 years ofSAP services sales and delivery experience including services management experience. Major Systems Integrator experience preferred.
• ERP implementation leadership experience.
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration.
• Proven ability to build trusted relationships at the client executive level.
• Ability to effectively manage and resolve client escalations.
• Demonstrated leadership by example style in managing teams and clients.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 240000 - 290000(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446481 Work Area: Consulting and Professional Services Expected Travel: 0 - 70% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid