Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
We at Northfield Metal Products a Division of Leggett & Platt are searching for a Customer Service Representative to join our team to support our Work Furniture Components business designs manufactures and distributes a wide range of components and finished products that enhance comfort motion and style. If you join our team your work ensures people around the world enjoy greater comfort in their everyday lives.
As a Customer Service Representative you will have the opportunity to support customers across the globe coordinate order activity and act as a key communicator between our internal teams and valued customers. Your contributions will have a direct impact on customer satisfaction and operational efficiency. Youll be part of a collaborative customer focused team that values clear communication and strong relationships.
So what will you be doing as a Customer Service Representative
- Receive and process customer orders accurately through phone email and online portals
- Respond to customer inquiries via phone and email in a professional timely manner
- Verify order details pricing availability and lead times ensuring accuracy within the order entry system.
- Collaborate with Production and Shipping teams to support timely delivery and customer satisfaction.
- Monitor orders and shipments proactively communicating updates or delays to customers.
- Support the RMA process including information gathering collaborating with Quality and final customer communication.
- Request engineering sample orders and provide customer updates.
- Maintain organized customer records documentation and communication logs (electronic and physical paperwork.
- Work with finance team for customer credit requests according to company policies.
- Support continuous improvement initiatives related to customer service processes
To be successful in this role youll need:
- 2 years of experience in B2B customer service order entry or administrative roles in a manufacturing environment.
- Strong communication skills both written and verbal
- High attention to detail and accuracy
- Proficiency in Microsoft Office (Outlook Excel Word)
- Experience working with ERP systems
Things we consider a plus:
- Previous experience in manufacturing or distribution
- Experience supporting Business to Business customers
- Familiarity with production scheduling logistics or supplychain workflows
Work Schedule & Location
- This role is a fulltime onsite position based in Waterloo Ontario.
- The schedule isMonday to Friday in an office environment within a manufacturing setting.
What to Do Next
Now that youve had a chance to learn more about us what are you waiting for Apply today and let us learn more about you and the value you can bring to our team. Once you apply be sure to create a profile and sign up for job alerts so you can be first to know when new opportunities become available.
Our Values speak to our shared beliefs and describe how we approach working together:
Put People First Safety care learning development mutual respect belonging.
Do the Right Thing Integrity honesty speaking the truth taking pride in our work.
Do Great WorkTogether Collaboration without hierarchy embracing challenges teamwork.
Take Ownership and Raise the Bar Add value foster innovation challenge the status quo embrace change.
Our Commitment to You
Were taking active steps to ensure an inclusive culture where our processes and practices promote equity for all. Leggett & Platt welcomes people of all abilities gender identities ages ethnicities orientations veteran statuses and more. We encourage applications even if you meet only the minimum qualificationswed still love to consider you.
Equal Employment Opportunity / Affirmative Action / Veteran / Disability Employer
For more information about how we handle your personal data in connection with recruitment please refer to the Recruiting Privacy Notice on the Privacy Notice tab at
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Leggett & Platt® enhance people’s lives worldwide by designing and manufacturing innovative, distinctive products and components for use in bedding, furniture, seating, homes, offices, airplanes, and automobiles.
