Manager CX Transformation Projects

Work with world-renowned products and services.

24-month contract with flexible hours.

Competitive salary of $160000!

ABOUT US

Welcome to The Perth Mint where golden career opportunities await!

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years The Perth Mint is a premier tourist destination an award-winning exporter and a key supplier of precious metals to markets throughout the world.

Theres no organisation quite like it with a variety of roles available from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine design produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present as leaders in sustainability and inclusion.

At The Perth Mint youll be supported in a diverse team where differences are celebrated and your well-being matters striking the right work-life balance with compassionate team benefits. And if your career goals change youll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds including First Nations people people with disability LGBTQI communities culturally diverse groups youth and seniors. If you need accommodations please contact .

ABOUT YOU

Your role as a Manager CX Transformation Projects:

• Responsible for delivering complex transformation projects across multiple business units to defined project goals and strategic objectives
• Develop and maintain comprehensive project plans outlining key milestones workstreams dependencies and activities
• Define resource requirements and manage resource availability and allocation both internal and third-party
• Prepare project budgets based on scope and requirements track costs and prepare accurate financial forecasts
• Identify assess and proactively mitigate complex project risks to safeguard the success of the projects
• Address issues arising to maintain timelines quality and outcome to ensure strategic objectives are achieved
• Track project progress organise regular status and review meetings as necessary and provide regular reports on project status and success metrics to the project team and key stakeholders
• Prepare and support the delivery of technical solutions aligned with project plans milestones and workstreams
• Manage end-to-end projects delivery addressing emerging challenges to ensure all deliverables meet the defined transformation objectives
• Ensure compliance with internal processes and policies including procurement and contract management requirements
• Oversee all incoming and outgoing project documentation
• Adopt and promote the use of good practice standardised processes as applicable to particular projects as defined by the Association for Project Management (APM) / Project Management Institute (PMI) or PRINCE2
• Adopt and promote the use of Agile principles and practices
• Support additional ad hoc activities as required to ensure the successful project outcomes

We are looking for a candidate who brings:

• Bachelors degree in Information Technology Business Project Management or another related discipline
• Experience in implementing major business change initiatives
• Experience delivering large transformation projects within the agreed project constraints
• 5 years experience in a comparable role
• CRM/D365/AIS knowledge (desirable)

Our benefits:

• Flexible work including purchased leave and leave at half pay
• Training and development opportunities
• Competitive salaries and employee discounts
• Charity and volunteer initiatives
• Health and wellness programs including an Employee Assistance Program
• Salary sacrifice superannuation contributions

So go on make your mark. If you are excited by this role and want to join the team at the iconic Perth Mint apply today. Part-time and flexible arrangements will be considered on an individual basis.

Applications close on 27 February 2026. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.