Operations Officer 6-month Secondment
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Job Location:
Newcastle - South Africa
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Operations Officer - 6-month Secondment
Job No: 678543
Newcastle
Fix Term Full Time Max Term Full Time
Call Centre Insurance
Pay Band 3
Internal Secondment Opportunity
Operations Officer Claims Customer Service Contact Centres
About the role
We have a 6-month Internal Secondment Opportunity for an Operations Officer role based in Newcastle. The Operations Officer plays a key role in keeping our Contact Centre network running smoothly and effectively. Acting as a central support function this role provides critical coordination and operational support that enables our centres particularly the Newcastle site to perform at their best.
With a strong focus on operational rhythm consistency and continuous improvement the Operations Officer helps uplift efficiency supports workforce and site logistics and contributes to a positive high-performing culture across the Claims Customer Service network.
This secondment is a great opportunity for someone looking to broaden their operational exposure build strong stakeholder relationships and gain deeper insight into how our Contact Centres operate end-to-end.
Key accountabilities
- Support day-to-day operations across the Contact Centre network through effective coordination and administration
- Assist with site and people logistics with a particular focus on the Newcastle site
- Support Distribution and Claims Customer Service activity as required
- Coordinate and support the delivery of CCS reward and recognition initiatives
- Manage onboarding logistics for recruitment campaigns
- Maintain critical site operational documentation
- Proactively identify and implement continuous improvement initiatives that enhance operational effectiveness
Key stakeholder relationships
- Operations Manager
- CCS Leads
- Contact Centre Managers Operations Leaders Leaders and Specialists
- Claims Customer Service and Customer Service Operations Officers (peer group)
- Workforce Management
- Site & Facilities Manager and Real Estate Lead
- Technology & Operations teams
What were looking for
Experience
- Minimum 2 years experience in a Contact Centre environment
- Experience in an operational or support role (desirable)
Capabilities & skills
- Strong alignment with Suncorp policies processes and ways of working
- Adaptable and flexible with the ability to operate effectively in a changing or ambiguous environment
- Strong interpersonal and communication skills (written and verbal)
- High attention to detail and strong organisational skills
- Problem-solving mindset with good analytical capability
- Understanding of Contact Centre programs processes and performance metrics
- Confidence working with systems and technology used across Claims Customer Service environments
If this looks like the next move in your Suncorp Career chase the sun apply online today!
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
