About Felix
Felix is a North American-based talent and organizational advisor with over 30 years of successful client engagements. Felix offers a partnership with a team of thought leaders who deliver integrated solutions specializing in talent and business transformation. Our tailoredsolutions include recruiting top talent leadership and executivedevelopment supporting career growth and transition and top-tier organizational consulting to tackle critical business challengesand drive transformation.Felix works withnumerousorganizations of global reach in a variety of verticals including financial services healthcare industrial/manufacturing technology professional services and more. Felix is headquartered in Chicago with a Canadian headquarters in Toronto.
Position ResponsibilityBased out of our downtown Toronto office theManager Client Serviceshas the responsibility of leading the coordination delivery and ongoing management of key activities and projects supporting theCareer Transitionline of includes but is not limited to performing a wide range of responsibilities:customer requests alignment of resources project planning managementand execution relationship management with multiplestakeholders development of presentations and collaterals sales support and administrative tasks. As part of the Client Services Team theManager Client Servicesproactively and efficiently contributes to the effectiveness of the team in other tasks and responsibilities as assignedor self-initiated.
Key Responsibility Areas and Major Activities
Career Transition ProcessManagement
- Leads thedeliveryof services per customer account throughthecoordinationof activitiesandcommunication with multiple stakeholders(corporate customers participants coaches and internal team).
- Works closely with corporate customers as well as internal team (Managing Director sales leaders delivery coaches/consultants) to coordinate manage and track all programs/service delivery.
- Leads and/or assists with a wide range of customer-facing proposals reports letters and presentations (PowerPoint/Excel) in standard or customized formats as required ensuring they are recorded accurately on SharePoint for retrieval.
- Acts as a key point of contact for program participants for inquiries system access troubleshooting and feedback.
- Acts as the main point of contact for Career coaches for assignments updates feedback issue resolution and guidance. Ensures coaches notes are documented in the appropriate system (monitoring and follow up).
- Leads onboarding activities for all new coaches/consultants within the Career Transition area to ensure they are properly trained on delivery process and system requirements.
- Has in-depth knowledge of the appropriate uses capabilities and application (what why how best practice) of available Felix services tools and products (emphasis on Career Transition).
ProcessCoordination& Administration
- Tracks and monitors program activations updates and completionson a weekly basis to ensure systemdataisaccuratefor reportingand accountingpurposes.
- Tracks and monitors program/project-related expenses for appropriate approval (billing back to the customer as applicable).
- Contributes to the accurate maintenance of information within all systems (Microsoft SharePoint LMS Salesforce Sage Intacct etc.).
- Maintains/updates learning management system intranet portal or online participant community as applicable. .
- Distributes collects records and monitors participant and/or customer feedback surveys.
- Creates data reports based on service delivery (customer reports data usage project metrics etc.) which may include year-in-review materials for internal or marketing use.
- Responds to customer/client service requests with accuracyqualityand expediency.
- Maintains effective and outstanding interpersonal relations with corporate customers clients and internal consultants and coaches.
- Supports preparation of monthly/quarterly corporate customer reporting and following up with delivery consultants and coaches as needed.
Key Competencies & Qualifications
- A self-starter who takes initiative anticipates needs and looks for opportunities to add value and improve/excel our business.
- Strong relationship management skills and customer service orientation in collaborating servicing and communicating with multiple stakeholders (both internal and external) responding with quality efficiency and accuracy.
- Excels at teamwork and a collaborative style of working while able to work independently in an efficient manner.
- Able to work in a fast-paced environment and exhibit a flexible mindset shifting priorities as required.
- Highly developed organizational time management and documentation skills with a strong attention to detail.
- Efficiency in using Microsoft based applications specifically MS PowerPoint MS Word and MS Excel.
- Excellent written and verbal communication skills and presentation skills.
Minimum Education & Experience
Working Conditions & PERKS!
- Work is performed in-office or from a remote working location (hybrid in-office 1-2 days/week). Our office is located in a WeWork environment where you can enjoy complimentary filtered water micro-roasted coffee seltzers and tea.
- Working Hours: 8:30 5pm Monday - Friday
- Summer 1/2 days on the Friday of a long weekend
- Benefits
- RRSP and profit sharing
- Competitive salary with potential annual bonus
- Supportive and collaborative peers and leaders
Visit our website hereto learn more of who we are what we do and why you would want to be part of this team.
Felix is an Equal Opportunity Employer
At Felix we value and celebrate diversity. We are committed to attracting developing and retaining a workforce that reflects the diversity of the customers we serve while fostering an inclusive environment that recognizes and respects the unique strengths of different cultures and individuals. We are dedicated to fair recruitment retention advancement and compensation practices and we administer all programs and policies without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
We prioritize removing barriers to ensure equal access to employment opportunities. A Human Resources representative will work with applicants who request reasonable accommodation during the application process. All information shared in connection with an accommodation request will be handled and maintained in accordance with applicable laws and Felix policies. To request a reasonable accommodation during the application process please contact
Required Experience:
Manager
About FelixFelix is a North American-based talent and organizational advisor with over 30 years of successful client engagements. Felix offers a partnership with a team of thought leaders who deliver integrated solutions specializing in talent and business transformation. Our tailoredsolutions inclu...
About Felix
Felix is a North American-based talent and organizational advisor with over 30 years of successful client engagements. Felix offers a partnership with a team of thought leaders who deliver integrated solutions specializing in talent and business transformation. Our tailoredsolutions include recruiting top talent leadership and executivedevelopment supporting career growth and transition and top-tier organizational consulting to tackle critical business challengesand drive transformation.Felix works withnumerousorganizations of global reach in a variety of verticals including financial services healthcare industrial/manufacturing technology professional services and more. Felix is headquartered in Chicago with a Canadian headquarters in Toronto.
Position ResponsibilityBased out of our downtown Toronto office theManager Client Serviceshas the responsibility of leading the coordination delivery and ongoing management of key activities and projects supporting theCareer Transitionline of includes but is not limited to performing a wide range of responsibilities:customer requests alignment of resources project planning managementand execution relationship management with multiplestakeholders development of presentations and collaterals sales support and administrative tasks. As part of the Client Services Team theManager Client Servicesproactively and efficiently contributes to the effectiveness of the team in other tasks and responsibilities as assignedor self-initiated.
Key Responsibility Areas and Major Activities
Career Transition ProcessManagement
- Leads thedeliveryof services per customer account throughthecoordinationof activitiesandcommunication with multiple stakeholders(corporate customers participants coaches and internal team).
- Works closely with corporate customers as well as internal team (Managing Director sales leaders delivery coaches/consultants) to coordinate manage and track all programs/service delivery.
- Leads and/or assists with a wide range of customer-facing proposals reports letters and presentations (PowerPoint/Excel) in standard or customized formats as required ensuring they are recorded accurately on SharePoint for retrieval.
- Acts as a key point of contact for program participants for inquiries system access troubleshooting and feedback.
- Acts as the main point of contact for Career coaches for assignments updates feedback issue resolution and guidance. Ensures coaches notes are documented in the appropriate system (monitoring and follow up).
- Leads onboarding activities for all new coaches/consultants within the Career Transition area to ensure they are properly trained on delivery process and system requirements.
- Has in-depth knowledge of the appropriate uses capabilities and application (what why how best practice) of available Felix services tools and products (emphasis on Career Transition).
ProcessCoordination& Administration
- Tracks and monitors program activations updates and completionson a weekly basis to ensure systemdataisaccuratefor reportingand accountingpurposes.
- Tracks and monitors program/project-related expenses for appropriate approval (billing back to the customer as applicable).
- Contributes to the accurate maintenance of information within all systems (Microsoft SharePoint LMS Salesforce Sage Intacct etc.).
- Maintains/updates learning management system intranet portal or online participant community as applicable. .
- Distributes collects records and monitors participant and/or customer feedback surveys.
- Creates data reports based on service delivery (customer reports data usage project metrics etc.) which may include year-in-review materials for internal or marketing use.
- Responds to customer/client service requests with accuracyqualityand expediency.
- Maintains effective and outstanding interpersonal relations with corporate customers clients and internal consultants and coaches.
- Supports preparation of monthly/quarterly corporate customer reporting and following up with delivery consultants and coaches as needed.
Key Competencies & Qualifications
- A self-starter who takes initiative anticipates needs and looks for opportunities to add value and improve/excel our business.
- Strong relationship management skills and customer service orientation in collaborating servicing and communicating with multiple stakeholders (both internal and external) responding with quality efficiency and accuracy.
- Excels at teamwork and a collaborative style of working while able to work independently in an efficient manner.
- Able to work in a fast-paced environment and exhibit a flexible mindset shifting priorities as required.
- Highly developed organizational time management and documentation skills with a strong attention to detail.
- Efficiency in using Microsoft based applications specifically MS PowerPoint MS Word and MS Excel.
- Excellent written and verbal communication skills and presentation skills.
Minimum Education & Experience
Working Conditions & PERKS!
- Work is performed in-office or from a remote working location (hybrid in-office 1-2 days/week). Our office is located in a WeWork environment where you can enjoy complimentary filtered water micro-roasted coffee seltzers and tea.
- Working Hours: 8:30 5pm Monday - Friday
- Summer 1/2 days on the Friday of a long weekend
- Benefits
- RRSP and profit sharing
- Competitive salary with potential annual bonus
- Supportive and collaborative peers and leaders
Visit our website hereto learn more of who we are what we do and why you would want to be part of this team.
Felix is an Equal Opportunity Employer
At Felix we value and celebrate diversity. We are committed to attracting developing and retaining a workforce that reflects the diversity of the customers we serve while fostering an inclusive environment that recognizes and respects the unique strengths of different cultures and individuals. We are dedicated to fair recruitment retention advancement and compensation practices and we administer all programs and policies without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
We prioritize removing barriers to ensure equal access to employment opportunities. A Human Resources representative will work with applicants who request reasonable accommodation during the application process. All information shared in connection with an accommodation request will be handled and maintained in accordance with applicable laws and Felix policies. To request a reasonable accommodation during the application process please contact
Required Experience:
Manager
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Posted on:
19 hours ago
Vacancies:
1 Vacancy
