IT Services Technician

Port Coquitlam - Canada

Yearly Salary: CAD 60000 - 65000

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Position: IT Services Technician

Location: Port Coquitlam (Head Office)

Do you want to work at our beautiful new head office Do you want a stable career and receive excellent benefits Join our Port Coquitlam BC head office team and let work work for you. Lordco Auto Parts is Canadas largest independently-owned automotive parts retailer with over 100 locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today!

We got you covered!

Our employees are our family and we want to make sure they are taken care of. Your health and well-being matter to us and we are dedicated to providing top-notch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse inclusive team and heres how we do it:

Extended Benefits for You and Your Family
Health Dental & Vision Care Insurance
Life Insurance Short-term and Long-term Disability Insurance
Accidental Death & Dismemberment Disability
Education and Savings Plans RRSP matching
Health and Wellness Program
Employee & Family Assistance Program
Generous Employee Perks and Discounts
Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey
Work Flexibility to fit your unique schedule

What Youll Do:

Provide a center of excellence standard for customer service.
Supporting the IT Operations Manager and the senior services team to uphold the IT experience delivering a service that is both responsive to identified incidents and proactive in continuously improving the technology solutions.
Initial point of contact to triage IT issues submitted from internal clients through our centralized support line or through our ticketing system.
Provide timely and effective IT technical support to resolve issues related to hardware software telephony network and security utilizing our IT support software solutions.
Maintain proper inventory of IT assets.
Provide clear and effective written and verbal communication as needed.
Support a diverse set of mobility platforms including IOT tablets and IOS devices
Support MDM solutions for mobility platforms.
Responsible for PC laptop and mobile hardware deployments.
Responsible for shipping and receiving IT equipment to stores and warehouses.
Responsible for ensuring end user satisfaction.

Do you fit the part

2 years of experience in a technical support role.
Strong troubleshooting and problem-solving skills.
Diploma/Degree in Computer Science or relevant industry experience is an asset.
A valid drivers license and vehicle are required as the successful candidate will be required to visit various locations on occasion.
Working knowledge of
Core Microsoft products such as Windows Desktop.
AD/Azure administration Office 365 & related products.
Android IOS ABM Intune experience is an asset.
Basic understanding of network and Internet technologies troubleshooting.
Printer administration: Setup and management of network printers.
Strong communication skills & ability to interact with diverse personalities.
Ability to install configure and maintain computer software and hardware in a logical manner.
Ability to work with customers in a professional courteous and helpful manner.
Strong history of positive customer interaction and customer support.
Prior support experience in a retail space is an asset.
Be results-oriented with tasks and complete with high sense of urgency and quality.
A high capacity for learning new technologies.
Good public relations skills with the ability to remain courteous tactful and diplomatic in dealing with internal and external clients.

At Lordco Auto Parts we are committed to fostering a culture that celebrates diversity promotes equity and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace enhances our perspectives and fuels innovation.

Pay range 60-65K annually

#HFT5

Required Experience:

DescriptionPosition: IT Services TechnicianLocation: Port Coquitlam (Head Office)Do you want to work at our beautiful new head office Do you want a stable career and receive excellent benefits Join our Port Coquitlam BC head office team and let work work for you. Lordco Auto Parts is Canadas largest...