Sr Manager, IT Service Management

Calgary - Canada

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Nutrien is a leading provider of crop inputs and services and our business results make a positive impact on the world. Our purposeFeeding the Future is the reason we come to work each day. Were guided by our culture of care and our core values: safety inclusion integrity and results. When we say we care we mean it. Were creating an inclusive workplace where everyone feels safe has a sense of belonging trusts one another and acts with integrity.

Through the collective expertise of our nearly 26000 employees we operate a world-class network of production distribution and ag retail facilities. We efficiently serve growers needs and strive to provide a more profitable sustainable and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

The Senior Manager IT Service Management willbe responsible forbringing together key stakeholders and practice leaders to strengthen alignment across our service management ecosystem. This role will guide the future direction and maturity of our existing practices while developing new capabilities from the ground up andestablishingclear forwardlooking roadmaps. Your focus will include integrating AI into our operating model to enhance consistency efficiency and service quality. Your leadership will be instrumental in shaping a modern scalable ITSM framework that supports our strategic vision and enables reliable highperforming services.

What Youll Do:

Provide strategic direction and governance across all ITSM practices ensuring alignment with business goals and expected outcomes.
Shape the longterm roadmap for core practices including CMDB/Service Configuration IT Asset Management Event Request and Release Management.
Integrate automation and AI into practice workflows to improve efficiency consistency and service quality.
Stay current with emerging technologies ITSM trends and industry practices to guide innovation and inform future operating models.
Oversee Major Incident SWAT and Root Cause Analysis practices to reduce the frequency and business impact of servicedisrupting incidents.
Lead the evolution of Change and Release Management to minimize operational and business risk from changes.
Partner with the IT Operations Center to ensure key ITSM practices are embedded in daily operations and future operating models.
Own and maintain the standards policies and operating frameworks used by Practice Managers.
Serve as the primary stakeholder connection point ensuring expectations are aligned and practices support business needs.
Own service performance metrics and reporting ensuring SLAs KPIs and commitments are consistently met and continuously improved.
Provide leadership guidance and support to Practice Managers ensuring practices operate cohesively across the organization.
Conduct performance reviews provide coaching and feedback and support career development for team members.
Manage daytoday people leadership responsibilities including workload balancing goal setting and fostering a healthy accountable culture.
Manage relationships with thirdparty vendors and contracted service providers to ensure quality and performance.
Work closely with business leaders across functions to ensure ITSM practices support organizational priorities and evolving enterprise needs.
Build mentor and lead highperforming diverse teams while working transparently and collaboratively with peers.
Engage appropriately with audit regulatory risk and compliance functions to ensure adherence to required controls.
Support governance of disaster recovery business continuity and resilience processes.
Oversee budgeting and resource planning for ITSM functions to ensure services are delivered efficiently and costeffectively.

What Youll Bring:

Postsecondary education in a relevant field such as Computer Science Information Management or MIS or an equivalent combination of training and experience.
A minimum of five years of experience in IT service management or a closely related leadership role.
Strong proficiency with Microsoft Office tools including Word Excel PowerPoint Teams Project Visio and Outlook.
Proven experience leading IT service management functions in a largescale enterprise environment.
Demonstrated ability to design implement and mature IT service management processes and procedures.
Excellent communication collaboration and stakeholder engagement skills.
Strong analytical and problemsolving abilities with attention to detail.
Solid understanding of IT infrastructure concepts and industry trends.
Experience working in a large enterprise production environment supporting critical realtime services.
Experience with Power BI development is an asset.
Deep knowledge of IT service management frameworks and best practices particularly ITIL.
ITIL certification at the Foundation level or higher is required; additional relevant certifications are considered an asset.
Handson experience with ITSM and operational tooling such as ServiceNow Azure DevOps or PagerDuty.
Familiarity with monitoring and observability tools such as Splunk AppDynamics or similar platforms.
Working knowledge of servers networks cloud platforms and enterprise technologies is an asset.

Ready to make an impact with us Apply today!

The estimated salary that Indeed Glassdoor and LinkedIn lists does not represent Nutriens compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

This job will remain posted until accordance with Nutrien policies you will be required to undergo a background check and may be required to undergo a substance test. While we appreciate all applications we receive only candidates under consideration will be must meet minimum age requirements as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

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Required Experience:

Senior IC