Kip Bayswater & Kip Blackburn

Site Leadership (Dog Daycare) - Expressions of Interest

As the leading provider of pet care services across Australia Kip Happy Stays sets the benchmark for excellence ensuring every pet receives the ultimate in care and enrichment during their stay.

At Kip our site leadership is key to the overall performance and success of each location. Were exploring leadership opportunities at both Kip Blackburn and Kip Bayswater blending hands-on pet care with strong leadership people management and operational oversight. Youll lead a dedicated team to deliver exceptional pet care ensure smooth day-to-day operations and support the ongoing growth and success of the site.

Were looking to identify the right person for this leadership opportunity. Youll also have access to our Head Office support functions were here to help you and your team thrive.

The ideal candidate will be available to work hours between 6.30am-6.30pm Monday through Friday (roster will consist of some half days and some full days with a total of 38hrs per week and can be discussed with shortlisted candidates to determine what will best suit you and the site).

Duties & Responsibilities:

• Lead train and inspire a high-performing team to provide best-in-class pet care.
• Work in the day-to-day operations of the site - must love dogs!
• Manage site operations including rostering compliance and facility upkeep.
• Oversee customer service ensuring positive experiences and efficient bookings.
• Monitor and drive site financial performance optimising bookings and profitability.
• Maintain site cleanliness safety protocols and emergency procedures.
• Handle pet health concerns incidents and ensure clear communication with pet owners.
• Manage social media engagement showcasing the Kip experience.

Experience & Skills:

• Passionate about pet care with a hands-on and customer-first approach.
• Proven team leadership experience. Management of site based operations is highly regarded but not essential.
• Previous paid animal care experience is highly regarded but not essential.
• Strong communicator with exceptional customer service skills.
• Problem-solver with high attention to detail.
• Organised proactive and results-driven.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Tech-savvy with the ability to learn new software systems with ease.

Benefits & Perks:

• Did someone say pets
• We offer opportunities for career growth and promote from within.
• Extensive training opportunities to further build your skillset.
• Enjoy up to 50% off on shop items and our boarding and daycare services.
• Generous incentive programs for our leaders to earn bonuses based on performance.
• A structured induction program to set you up to succeed.
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.
• Work with like-minded people in a fun and exciting business with a well-established reputation and brand.

How to apply

Include a cover letter outlining why you are the best fit for the role. If you dont tick all the boxes wed love to know how your current skill set can transfer!

Shortlisted candidates will be sent an invite to complete a brief one-way video interview prior to progression to second-stage interviews.

Successful candidates will be required to provide or complete (at Kips cost) a National Criminal History Check as part of the pre-employment process.

If you have any questions about the role reach out to us at .

We look forward to reviewing your applications!