Guest Experience Manager

Kajang - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Company Background

We are representing our client in the hospitality industry. Due to recent expansion they are looking for experienced Guest Experience Manager based in Sungai Long Kajang.

Working Hours: 8.30am - 5.30am / 6 days

Job Responsibilities:

Oversee the daily operations of attractions to ensure smooth and efficient functioning.
Manage and enhance the overall guest experience by maintaining high service standards.
Develop and implement strategies to increase visitor numbers and drive attendance.
Lead train and supervise staff to deliver excellent customer service and operational efficiency.
Monitor and manage budgets ensuring cost-effectiveness and profitability.
Oversee facility maintenance to ensure attractions are safe functional and well-presented.
Ensure compliance with all health safety and regulatory requirements.
Address guest feedback inquiries and complaints with professionalism and care.
Collaborate with the marketing team to promote attractions and support special events.
Prepare reports on operational performance guest satisfaction and financial results.
Continuously identify opportunities for process improvements and innovative guest experiences.

Requirements

Diploma or Bachelors Degree in Hospitality Tourism Business or related field.
Proven experience in hospitality or customer service management.
Strong leadership and communication skills to manage teams and interact with guests.
Problem-solving adaptable and able to work in a fast-paced environment.
Customer-focused with a commitment to safety and service excellence.
Willing to work on weekends public holidays and peak seasons.

Interested candidates may apply online or email updated resume to revathiy(at).my or ryan(at)

Only shortlisted candidates will be notified

Company Background We are representing our client in the hospitality industry. Due to recent expansion they are looking for experienced Guest Experience Manager based in Sungai Long Kajang. Working Hours: 8.30am - 5.30am / 6 days Job Responsibilities: Oversee the daily operations of attractions to e...