Manager, Community and Volunteer Engagement

Position

Community and Volunteer Engagement Manager

Location

Calgary AB

Type

Full Time

Salary

Starting at $75000

Closing Date

March 6 2026

About Us

Break Barriers. Employ Change.

Prospect helps people get jobs. Were a not-for-profit and registered charity so while the bottom line cant be ignored its not our priority. Clients are.

We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients skills; we can also work with an employer to help them understand a disability. Above all were creative and resourceful.

Recognizing that not everyone learns in the same way our methods include art and the great Alberta outdoors as tools. We help young and old people changing industries recent immigrants veterans people with disabilities and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you lets get to work!

What will you do

The Community and Volunteer Engagement Manager is directly responsible for coordinating peer support delivery within programs and leading volunteer engagement across Prospect. Working closely with Program Managers this role ensures peer support and volunteer practices reflect lived experience values psychological safety program needs and Prospects mission.

Alongside handsâon operational work the role leads Prospects stakeholder engagement approach stewarding relationships with Society Members Board Members volunteers peer networks employers and community partners while creating pathways for deeper involvement.

This position requires the ability to balance operational delivery with strategic leadership. As the function evolves the role will provide direct leadership to staff supporting stakeholder engagement volunteer coordination and peer support delivery.

Strategic Leadership

• Lead Prospects overall approach to Society Member engagement ensuring work with volunteers donors board members and community partners is aligned and effective.
• Hold organizational accountability for sustaining and growing society membership and for the health of related stakeholder relationships.
• Set direction for communication stewardship and participation within Society Membership and advise leaders on relationship building practices that reflect Prospects mission and values.
• Ensure Salesforce is used effectively to support accurate data meaningful analysis and reliable reporting across stakeholder groups.
• Provide leadership and performance support to staff as assigned and contribute to workforce planning for stakeholder engagement volunteer and peer support functions.

Volunteer Program Oversight

• Lead Prospects volunteer program with accountability for recruitment onboarding support and overall quality of the volunteer experience.
• Ensure volunteer practices are aligned with Prospects broader engagement approach and contribute meaningfully to programs Society Membership and community impact.
• Use Salesforce to track volunteer activity monitor engagement and support clear reporting and insight into outcomes.
• Provide regular reporting on volunteer participation and program contribution and oversee volunteer recognition and engagement initiatives.

Peer Support Delivery

• Coordinate and support the day-to-day delivery of peer support across programs in close partnership with Program Managers ensuring capacity and coverage align with program needs.
• Ensure peer support practices reflect ethical boundaries confidentiality expectations psychological safety and lived experience values and support consistency and quality across locations.
• Maintain clear communication between peer support volunteers program teams and Program Managers and contribute to continuous improvement in peer support delivery.

Stakeholder and Community Relationships

• Serve as the primary relationship holder for Society Members supporting engagement that is meaningful well informed and aligned with Prospects mission.
• Strengthen and steward relationships with donors board members and community partners as connected elements of Prospects broader engagement network including supporting effective relationships between Society Members and the Board where appropriate.
• Support the growth and development of Society Membership by identifying emerging leaders clarifying the purpose and value of involvement and representing Prospect in the community as needed.

Internal Collaboration

• Work across Prospect to identify and support engagement opportunities that strengthen program outcomes.
• Support staff in engaging effectively with volunteers Society Members donors and partners and maintain clear communication across stakeholder groups staff and leadership.

Program Development and Improvement

• Use feedback and data to refine engagement strategies and experiences identifying trends risks and opportunities that strengthen the engagement network.
• Translate insights into practical improvements to tools systems and processes that support sustainable growth and a strong stakeholder experience.

What Does it Take to Do This Job (KSAs Required)

• Post secondary education in a field related to relationship centered work such as communications community development social sciences or nonprofit management.
• Five or more years of progressive experience in stakeholder engagement volunteer management community relations or similar work.
• Ability to build trust effectively with diverse groups including Society Members volunteers donors board members and internal teams.
• Strong communication skills with the ability to convey information clearly facilitate effective conversations and support collaboration.
• Demonstrated ability to lead coach and support staff or volunteers in a way that builds clarity accountability and confidence.
• Ability to hold mature values centered conversations that build alignment and strengthen relationships.
• Ability to represent Prospect externally with professionalism warmth and credibility.
• Strong proficiency in Salesforce or a similar CRM with confidence designing reports maintaining dashboards and ensuring accurate well-maintained data.
• Experience using SalesForce or a similar volunteer management software is a strong asset.
• Strong analytical skills with the ability to interpret data identify patterns and turn insights into clear actions.
• Ability to design and evaluate engagement programs using feedback and data.
• Strong organizational skills with the ability to balance strategic responsibilities with day-to-day program work.
• A relation-focused approach that supports connection and accountability.
• Able to navigate shifting priorities and maintain effectiveness in changing conditions.

* A combination of relevant education and significant experience will also be considered.

Further Notes

• All employees must pass a vulnerable sector background check.
• This position is currently a hybrid model. Employees must be flexible to work from the office as well as from a home base.
• Occasional travel will be required.

If you require an accommodation in order to participate in the application or selection process please contact the HR/Recruitment department at .

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Enthusiastic

Prospect approaches every opportunity with enthusiasm. We drive change with energy optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work our actions show a commitment to professional management and service delivery. Prospect is accountable ethical and honest.

Innovative

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking why not aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair healthy and high-performing environment where everyone is respected encouraged and motivated and their contributions help Prospect attain its goals.

Collaborative

Prospect seeks different perspectives. All parties must be engaged including for-profit not-for-profit funders and government. Only by understanding all points of view can we create inclusive workplaces.

Required Experience:

Manager