Intelligence Product Manager
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Intelligence Product Manager supports Customer Engagement Center Operations by helping launch and assess operational pilots frontline tools. They work closely with operations teams to guide pilot setup track results and explain the impact of changes. The role also includes creating clear executive-ready decision kits that turn data and findings into practical recommendations. They will implement tactical data and machine learning pipelines to support strategic dashboarding and reports as needed for implementation.
Key focus areas include:
Rapid Execution-Focused Insights: Support operational intelligence that is scenario-driven and supports tactical decision-making including ML/NLP pilot initiatives.
Forecasting & Predictive Models: Support the development of short-term/tactical forecasts and rapid-turn predictive models to support daily execution.
Operational & Strategic Insights: Surface tactical insights tied to daily operations and provide context on operational realities when consulted for strategic decisions.
BI Development: Maintain tactical dashboards and reports for CEC Operations teams enabling data-driven action planning.
Data Governance & Engineering: Adhere to enterprise data standards support contextual operational metrics and consume curated data through tactical pipelines.
ML/NLP Experimentation: Support experimentation and proof-of-concept projects for execution use cases leveraging enterprise-approved technology stacks for agility.
Execution & Action Planning: Embed insights into operational action plans ensuring measurable impacts in near real time.
CANDIDATE PROFILE
Education & Experience
Required:
4-year degree from an accredited university in Computer Science Information Systems or related major
OR
4 years of relevant professional experience in call center operations or a similar function demonstrating progressive career growth and pattern of exceptional performance.
Preferred:
Advanced SQL Query Skills (MS SQL SOQL Snowflake SQL).
Expert Experience in ETL development Tools (SQL Server Integration Services Airflow etc.)
Advanced knowledge in Database Management relational database and noSQL structures and research methods.
Experience with object-oriented programming (Python Visual Basic C# etc)
Experience with command scripting (Powershell Bash etc).
Experience with BI platforms (PowerBI Alteryx Tableau
Experience with cloud and on-premise solutions including AWS Azure.
Ability to identify appropriate analytical approaches depending on business needs.
CORE WORK ACTIVITIES
Automate and develop data extraction and import processes. Automates ETLs API calls data validation and python scripts
Ability to work in Cloud environment
Oversees and maintains data policies standards design and final products implementation
Data auditing documentation and definitions management
Acts as a liaison between Operational Intelligence and Execution and other groups
Adheres to security and platform policies
Collaborates with Global Technology partners on data platforms and application servers
Build statistical models predictive forecasts and natural language processing (NLP) models.
Develops trains and maintains statistical analytic and machine learning models
Performs testing metric calibration and component analysis
Investigates relationships and correlations between data sets
Presenting findings and prescriptions
Design various processes for project success as needed. Relational data architecture design schema design and data workflow automation design.
Organize coordinate and conduct system integration testing.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
