Program Manager
Carmel, IN - USA
Job Summary
Strategic Programs Manager Enterprise Initiatives
Location: Carmel IN (Hybrid minimum 3 days in office; 5 preferred)
About WorldTrips
WorldTrips a member of Tokio Marine HCC is a leading provider of travel medical and specialty insurance solutions. We operate in a dynamic fast-growing environment where collaboration innovation and disciplined execution are critical to success.
Role Overview
WorldTrips is seeking a Strategic Programs Manager to lead high-impact enterprise-wide initiatives that support growth operational excellence and risk management across the business.
This role serves as a central driver across the organization ensuring alignment improving processes and delivering strategic initiatives with clarity discipline and measurable results. You will work closely with senior leadership to translate strategy into execution across a complex cross-functional insurance environment.
Key Responsibilities
Lead and manage a portfolio of strategic cross-functional initiatives aligned to business priorities
Drive execution across teams including Underwriting Claims Operations Customer Service Sales and Technology
Establish and maintain program governance prioritization and reporting frameworks
Partner with senior leadership to align initiatives with strategic goals and operational capacity
Identify risks dependencies and operational gaps and drive proactive solutions
Improve processes and workflows across the organization using Lean Six Sigma or similar methodologies
Develop clear executive reporting dashboards and communications to track progress and outcomes
Facilitate cross-functional alignment ensuring accountability without direct authority
Define and track KPIs tied to initiative success and operational performance
Promote a culture of structure accountability and continuous improvement
What You Bring
Experience
5 years of experience in program management project management or operational leadership
Proven success leading complex cross-functional initiatives
Experience in insurance healthcare or similarly regulated industries
Travel medical insurance experience strongly preferred
Background working in both structured (large company) and evolving (growth-stage) environments is a plus
Skills & Capabilities
Strong program and portfolio management expertise including governance and executive reporting
Demonstrated experience in process improvement operational excellence or business transformation
Ability to influence and align stakeholders across multiple functions and levels
Excellent communication skills with the ability to distill complex topics into clear insights
High degree of ownership accountability and comfort operating in ambiguity
Preferred Qualifications
PMP (Project Management Professional)
Lean / Six Sigma certification (Green or Black Belt preferred)
Experience with change management and organizational transformation initiatives
Why Join WorldTrips
Direct exposure to executive leadership
High visibility and impact across the organization
Opportunity to shape how strategic work gets executed
Collaborative entrepreneurial environment with strong growth trajectory
Equal Opportunity Employer
Tokio Marine HCC is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics in accordance with applicable laws.
Required Experience:
Manager
Key Skills
About Company
Specialty Group boasts a product suite that provides coverage for a myriad of needs within the sports, entertainment, travel, and hospitality industries. Our robust portfolio and global presence helps insureds take on incredible challenges without assuming incredible financial risks.