Channel Account Manager

The Account Manager is responsible for managing a portfolio of clients serving as the primary point of contact and building strong long-lasting relationships. The role involves understanding client needs coordinating with internal teams to deliver solutions and driving revenue growth through upselling and cross-selling opportunities.

Attendance within the Cape Town office for US Working Hours is required for this role.

Responsibilities:

Client Relationship Management:

• Build and maintain strong trusting relationships with clients/customers.
• Serve as the main point of contact for all client inquiries requests and issues.
• Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
• Anticipate client needs and proactively offer solutions and support.

Account Planning and Strategy:

• Develop strategic account plans outlining objectives goals and action steps for each client.
• Collaborate with internal teams (sales marketing product development) to align strategies and deliver value to clients.
• Identify growth opportunities within existing accounts and develop strategies to maximize revenue.

Sales and Revenue Generation:

• Identify upselling and cross-selling opportunities within the account base.
• Work closely with the sales team to pursue new business opportunities and expand the client portfolio.
• Meet or exceed sales targets and revenue goals set for the assigned accounts.

Problem Solving and Issue Resolution:

• Address client concerns and resolve issues in a timely and satisfactory manner.
• Escalate complex issues to the appropriate internal teams and follow up to ensure resolution.
• Act as an advocate for clients within the organization championing their needs and priorities.

Reporting and Documentation:

• Maintain accurate records of client interactions including meetings emails and phone calls.
• Prepare regular reports on account activity sales performance and client satisfaction metrics.
• Use data and analytics to identify trends opportunities and areas for improvement.

Qualifications:

• Bachelors degree in Business Administration Marketing or related field.
• Proven experience in account management sales or customer service.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Results-driven with a focus on customer satisfaction and revenue growth.

Additional Requirements:

• Availability for occasional travel to meet with clients or attend industry events.
• Willingness to work flexible hours to accommodate client needs or time zone differences.

Benefits

• Annual Base Salary Commission
• Attractive performance-based commission plan
• 15 days holiday 12 public holidays each year ( 1 day after each year of service with up to a max. of 20 days)
• 45-hour work week
• Family friendly policies (Enhanced Maternity and Paternity Pay).
• A chance to develop with an allocated company training budget
• A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
• Employee referral scheme with generous financial reward
• Bonusly colleague reward scheme
• Fun culture events (company volunteering days seasonal parties)
• Medical Aid and Gap Cover

• Base salary range: R330000 - R350000 per annum
• On-Target Earnings (OTE): R440000 - R500000 per annum (OTE represents an estimated total annual compensation based on achieving expected performance targets. Actual earnings may vary depending on individual performance business results and plan design)

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. Youve probably used NMI in the last 24 hours without even realizing it. Were the platform that powers success for innovative tech created by SMBs entrepreneurs and fintech start-ups. Were creative problem solvers who help visionaries smash through boundaries and think beyond whats possible so they can think about whats next. But were not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Were all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. Were focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity Equity & Inclusion action group diversity goals for hiring anonymized resume screening affinity groups such as our Womens network and LGBTQ Network open forums for discussions on diversity and social justice and measuring inclusion and belonging as part of our regular employee engagement surveys.

Were looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above then please click on Apply for this job!

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

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