Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables.
Key responsibilities:
- Conduct new starter training as well as refresher up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.
- Managing a group of trainees on a day to day basis including the administration of the group and follow through
- Supporting in nesting and BAU and conducting and reporting on training needs analysis
- Capture learner records in line with Client requirements
Qualifications :
Qualifications & Experience required:
Grade 12
2 years experience in a training role
Training coaching and mentoring experience
Computer literacy at intermediate level (MS Office).
Additional Information :
US Night Shift Monday-Sunday
Remote Work :
No
Employment Type :
Full-time
Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tool...
Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables.
Key responsibilities:
- Conduct new starter training as well as refresher up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.
- Managing a group of trainees on a day to day basis including the administration of the group and follow through
- Supporting in nesting and BAU and conducting and reporting on training needs analysis
- Capture learner records in line with Client requirements
Qualifications :
Qualifications & Experience required:
Grade 12
2 years experience in a training role
Training coaching and mentoring experience
Computer literacy at intermediate level (MS Office).
Additional Information :
US Night Shift Monday-Sunday
Remote Work :
No
Employment Type :
Full-time
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