Assistant Manager Process Training
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Main purpose:The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables.
Key responsibilities:
- Conduct new starter training as well as refresher up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.
- Managing a group of trainees on a day to day basis including the administration of the group and follow through
- Supporting in nesting and BAU and conducting and reporting on training needs analysis
- Capture learner records in line with Client requirements
Qualifications :
Qualifications & Experience required:
Grade 12
2 years experience in a training role
Training coaching and mentoring experience
Computer literacy at intermediate level (MS Office).
Additional Information :
US Night Shift Monday-Sunday
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Car Driving
- Apache
- Import
- Back Office Operations
- Accident Investigation
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
