Officer People Services

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

We have an exciting opportunity for a People Services Officer to join our Business Services Centre (BSC) team on a 13-month secondment based in either our Melbourne or Sydney (North Ryde) office. Enjoy working in a collaborative environment with the flexibility of a hybrid work model.

This role involves stepping into People Services query management at the Hire to Retire entry level and plays a key part in supporting our People Services operations. As the first point of contact for People Services queries you will manage external and internal enquiries via phone and email providing timely and professional support in line with our Service Level Agreements (SLAs).

Your role will include managing the People Services group mailbox and phone line raising ServiceNow tickets for employees without system access escalating and reporting issues where necessary and supporting the payroll team with basic administrative and ad-hoc tasks.

Key Responsibilities

Assist the management team in managing the effectiveness of payroll services by monitoring the Service Now tickets and Genysis phone status and providing reports.
Take initiative to drive excellence in People Services as the first point of contact for BSC customers.
Provide responses to customers for administrative queries such as leave balances payslips separation certificates and service of employment letters.
Escalate queries to relevant payroll officers and/or payroll supervisors via ServiceNow and perform follow-ups as per SLA when unable to assist customers directly.

What You Will Bring

You bring excellent communication skills strong customer focus and the ability to manage high volumes of queries across multiple channels. Proactive and solution-oriented you handle issues efficiently while maintaining a positive customer experience. You will also bring with you:
At least one year experience in a high-volume customer service/contact centre or similar role.
1 year of previous payroll (SAP / Express HR) HRCORE or accounts administration experience preferred.
Experience using Service Now tickets Genysis Phone system or similar is an advantage.

Required Experience:

Unclear Seniority

DescriptionWe have an exciting opportunity for a People Services Officer to join our Business Services Centre (BSC) team on a 13-month secondment based in either our Melbourne or Sydney (North Ryde) office. Enjoy working in a collaborative environment with the flexibility of a hybrid work model.This...

Description

Key Responsibilities

Assist the management team in managing the effectiveness of payroll services by monitoring the Service Now tickets and Genysis phone status and providing reports.
Take initiative to drive excellence in People Services as the first point of contact for BSC customers.
Provide responses to customers for administrative queries such as leave balances payslips separation certificates and service of employment letters.
Escalate queries to relevant payroll officers and/or payroll supervisors via ServiceNow and perform follow-ups as per SLA when unable to assist customers directly.

What You Will Bring

You bring excellent communication skills strong customer focus and the ability to manage high volumes of queries across multiple channels. Proactive and solution-oriented you handle issues efficiently while maintaining a positive customer experience. You will also bring with you:
At least one year experience in a high-volume customer service/contact centre or similar role.
1 year of previous payroll (SAP / Express HR) HRCORE or accounts administration experience preferred.
Experience using Service Now tickets Genysis Phone system or similar is an advantage.

Required Experience:

Unclear Seniority