Client Services Officer
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Client Services Officer you will play a key role in supporting campus operations by coordinating facilities and maintenance service requests and ensuring a high standard of client service across Campus Life and Facilities operations. Here is how you will make it matter:
You will act as a first point of contact for facilities related enquiries providing timely accurate and customer focused support.
You will coordinate and manage service requests through the Computerised Maintenance Management System (CMMS) supporting effective scheduling and prioritisation.
You will ensure high quality data entry reporting and administrative support across facilities security access and minor works activities.
You will support procurement and financial processing activities ensuring compliance with University policies and procedures.
You will contribute to a collaborative Corporate Services team promoting safe ethical and professional practices at all times.
About you
What matters most is your commitment to service excellence and your ability to support a busy operational environment with professionalism and care. Guided by Griffiths values of excellence ethics and engagement you will thrive in a role where accuracy responsiveness and teamwork are essential.
You will also have:
Relevant qualifications or experience in administration purchasing accounts payable or facilities support or an equivalent combination of skills and experience.
Demonstrated experience providing high quality client service in a fast paced or operational environment.
Strong digital literacy with the ability to work confidently across multiple systems and databases.
Excellent organisational skills with strong attention to detail and the ability to manage competing priorities.
A collaborative and adaptable approach with a commitment to workplace safety equity and ethical conduct.
What we can offer
This is a continuing full time position primarily based at the Griffith University Brisbane South (Nathan) campus.
Griffith Universitys sites are located on the lands of the Yugarabul Yuggera Jagera Turrbal Yugambeh and Kombumerri peoples.
Salary Range
The full time equivalent base salary will be HEW Level 4 range $73623 - $77680 per annum 17% superannuation. The total FTE package will be in the range $86138 - $90558 per annum.
Additional Information :
As a values-led organisation at Griffith University weve worked hard to create a dynamic and strong organisational culture. We offer:
- 50% fee discount for work related post graduate Griffith degrees.
- Scholarships to Griffiths flagship MBA program.
- Salary packaging options and corporate health discounts.
- Generous leave entitlements including paid parental leave and leave loading.
- Opportunities for internal mobility.
- Health Safety and Wellbeing initiatives on campus Gym facilities.
Griffiths strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science Technology Engineering Mathematics and Medicine (STEMM).
How to apply
At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.
Please submit your application online and ensure it includes the following:
- A covering letter outlining your suitability for the role (please refer to the qualifications above and the position description)
- Current curriculum vitae/resume including full contact details
Applicants must have unrestricted working rights. Sponsorship is not available for this position.
Successful candidates may be subject to a criminal history check.
For further information specifically about this role please contact Cliff Melvin Facilities Manager Campus Life Facilities North via .
Closing date: Midnight Thursday 19 February 2026. All applications must be submitted online.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. Youll find were about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how ... View more
