Senior Software Engineer II
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.
- Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Are you passionate about working with the most cutting-edge technologies including AI big data analytics LLMs data mining and business intelligence (BI) Are you looking to become part of a world-class engineering team Do you aspire to contribute to a globally recognized pre-IPO leader in technology
If so your next big opportunity awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies.
As a Senior Software Engineer you will contribute to the design and development of AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your contributions will help shape AI-powered customer experiences enhancing the intelligence and efficiency of our service platforms.
Job Responsibilities:
- Develop and enhance a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models applying prompt engineering techniques and conducting data analysis across structured semi-structured and unstructured data. Utilize technologies such as data and pattern mining business intelligence (BI) and data transformation and processing.
- Collaborate with cross-functional teams including data scientists software engineers product managers and business stakeholders to deliver a high-performance reliable scalable service with assured AI quality.
- Contribute to architectural discussions providing technical design input and ensuring alignment with the overall technology roadmap while adopting best practices effectively and independently.
- Participate in shaping the engineering roadmap ensuring solutions are scalable and extensible while meeting business needs.
- Support and mentor junior engineers fostering a collaborative and innovative development culture.
- Stay up-to-date with industry trends emerging technologies and advancements in AI and data engineering.
Qualifications:
- Bachelors or Masters degree in Computer Science Engineering or a related field.
- 8 years of experience in backend development for cloud-based services with a strong focus on scalability reliability and performance.
- Proficiency in Java Python C C# Kotlin Scala or similar languages.
- Experience building and optimizing data-intensive services including data processing transformation storage and retrieval at scale.
- Strong problem-solving skills and ability to design scalable solutions for AI-driven services.
- Strong written and verbal English communication skills.
- Prior experience with data platforms and/or AI services is highly desirable.
- Experience working with distributed data platforms and modern data architectures such as Apache Spark Databricks Kafka Delta Lake or similar is a desirable.
- Experience in data science and practical experience applying AI/ML models is a plus.
Additional Notes:
This position will follow a hybrid work model.
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Spring
- .NET
- C/C++
- Go
- React
- OOP
- C#
- AWS
- Data Structures
- Software Development
- Java
- Distributed Systems
About Company
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
