Housing Income Officer 7507

We Build Homes For Sale Or Rent Across The Country

Job Location:

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Title: Housing Income Officer

Contract Type: Fixed Term12 months FT 35 hours

Salary: Starting from 28886 per annum

Reporting Office: Manchester Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 15thFebruary 2026

Interview Dates: 26th& 27thFebruary 2026

Please click here for the role profile

Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Income Management Team at L&Q

This is an exciting time to join us. At L&Q were reshaping how we deliver services and our Income Management Team is key to this transformation and as a Housing IncomeOfficer youll be right at the centre of it.

Youll take ownership of a portfolio of accounts working proactively to reduce arrears and maximise income. This is a fast-paced contact role where youll be speaking with residents daily negotiating repayment plans and making confident decisions to progress cases.

Its also a role where legal action is sometimes necessary and youll play an active part in preparing and referring cases for court and attending hearings when .

If this sounds like you we would love for you to apply!

Your impact in the role:

Managing your own portfolio of accounts reducing arrears and minimising bad debt.

Negotiating and agreeing repayment plans with residents in line with policies and pre-court protocols.

Supporting residents to maximise their income including signposting to welfare employment and money advice services.

Attending court hearings when

Handling inbound and outbound calls in a high-volume environment.

Taking appropriate action to recover debt including serving notices and playing an active part in preparing court applications when .

What youll bring:

Proven experience in customer service in a fast-paced challenging environment.

Excellent listening influencing and negotiation skills.

The ability to stay calm and resilient in difficult conversations.

Strong organisational skills with the ability to prioritise and meet deadlines.

Confidence in making sound independent decisions.

A strong background in debt recovery arrears management or income collection with an understanding of welfare benefits and how theyimpactresidents (Desirable)

If yourequireany reasonable adjustments at any stage during this process including application stage please email

About L&Q:

Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.

At L&Q we know that diversity and inclusion make us stronger and theyre at the heart of everything we do.

When we recruit we look at what really matters: your skills experience and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair transparent and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fine out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Required Experience:

Unclear Seniority

Title: Housing Income Officer Contract Type: Fixed Term12 months FT 35 hoursSalary: Starting from 28886 per annumReporting Office: Manchester TraffordPersona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 15thFebruary ...