Technical Sales Associate
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries sales calls upselling and cross-selling while delivering excellent customer experience.
Key Responsibilities:
Handle inbound voice calls and live chat support for international customers
Provide end-to-end customer support query resolution and issue handling
Perform upselling and cross-selling of products and services
Meet CSAT quality sales and productivity targets
Ensure high standards of customer experience and compliance
Accurately document interactions in CRM systems
Required Skills:
International BPO Customer Service
Inbound Voice Process
Chat Support / Blended Process
Sales Upselling & Cross-Selling
Customer Support Executive
Customer Care / Customer Experience
Excellent English Communication (Verbal & Written)
North America Process / US Shift
Eligibility Criteria:
1 / 3 years experience in International BPO (Customer Service / Sales)
Strong communication skills for both voice and chat processes
Comfortable working in Night Shifts / US Shifts / North America Time Zone
Male candidates from Indore Kolkata Delhi Jaipur
Immediate joiners preferred (Notice period buyout / relieving letter considered)
Salary & Benefits (Search-Optimized):
CTC: Up to 5 LPA
Stable role with a leading global BPO company
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to
Qualifications :
Any Graduate
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- JSP
- Lever
- Oracle EBS
- PaaS
- Service-Oriented Architecture
- Business requirements
- Jdbc
- XML
- Microservices
- Cloud Development
- ERP Systems
- Oracle
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
