Senior Associate HR cloud application support
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Roles & Responsibilities:
Handling incidents and order tickets as per SLA / KPI
Experience in referring KB articles or FAQs to address tickets and continuous updation of solution database as per handling of tickets
Knowledge on classification of tickets and forwarding to different solution groups for addressal or overall incident responsibility with coordination among different solution groups to address the tickets as per SLA / KPI
Professional user management while handling tickets / orders
Documentation of tickets
Handling of ticket peak loads in case of peer non-availability
Knowledge about assignment of authorization to various roles authorization concept preparation and maintenance
Participation in the rollout activities including testing the instance coordination with sites and product owner for change requests
Annual / half-yearly checks on authorizations and revocation when not necessary
Incident and order reporting on daily basis to lead
Qualifications :
Educational qualification:
BE / BTECH / MBA / BCA / MSC
Experience: 1 to 3 years experience in incident and order handling
Mandatory/requires Skills :
HR cloud application working knowledge ITIL V4.0 trained / certified Incident management Order management English C1
Preferred Skills:
Work experience in HR on-prem or cloud applications with world-wide user reach
Handled up to 100 tickets per day and 30 orders per day
Exposure to HR recruiting solutions / talent or skill management applications is preferrable
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
