Senior Software Engineer Fullstack

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Job Summary:

At Talkdesk we build the next generation of our platform using a microservices architecture and strongly autonomous vertical teams. Each team owns its services end-to-end architecture delivery quality and production readiness.
We expect senior engineers to set the technical bar. You will make architectural decisions challenge assumptions and raise the quality of both our code and our engineering practices. Peer reviews production readiness and collaboration are non-negotiable nothing reaches production without scrutiny.
This role is full-stack but frontend excellence is critical. We are looking for someone who deeply understands how systems meet users performance usability reliability and can confidently move between React-based frontends and Kotlin/Java backend services with some legacy in Ruby.
If you enjoy owning complex problems influencing technical direction and delivering polished user-facing experiences backed by solid distributed systems this role is for you.

Duties and Responsibilities:

Take technical ownership of complex features from frontend to backend including design implementation testing and production readiness
Design and build high-quality scalable user-facing applications with strong attention to UX performance and maintainability
Develop and maintain events based services and APIs that support frontend needs at scale
Make architectural decisions and actively influence technical direction standards and best practices within the team
Collaborate closely with Product Design and other engineering teams to ensure solutions fully meet business and user requirements
Act as a technical reference for the team: review code critically document architecture clearly and mentor other engineers
Design and implement integrations with external systems ensuring data integrity security and observability
Identify and solve complex technical challenges including performance bottlenecks and scalability constraints
Advocate for automated testing CI/CD and production excellence
Leverage AI-assisted development tools (e.g. coding copilots code review assistants test generation tools) to improve productivity code quality and iteration speed while maintaining strong engineering judgment code ownership and security awareness.
Evaluate and integrate AI-powered solutions where they add real value to product or engineering workflows

Qualifications:

BS/MS Degree in Computer Science Applied Math or an Engineering area
5 years of experience in Software Development especially in cloud-based applications
Strong experience with the design and development of web applications
Strong object-oriented programming skills and experience with cloud databases
Strong frontend expertise including: ReactJavaScript / TypeScript
Component design state management and performance optimization
Solid backend experience with: Kotlin or JavaSpring Boot RESTful APIs and event-driven systems
Deep understanding of the design and development of Service Oriented Architecture (SOA API) andEvent driven Architectures

Experience with microservices architecture APIs message brokers (Kafka RabbitMQ)
Experience with one or more storage technologies (e.g. PostgreSQL MySQL MongoDB Redis Elasticsearch)
Experience scaling global web applications
Advocate for automated testing continuous integration
Familiarity with Kubernetes-based production environments and GitHub Actionsdriven CI/CD pipelines with the ability to contribute improvements and troubleshoot issues
Passion for producing clean standards-compliant secure code
Be fearless about learning new technologies and technical approaches to application development
Good written and spoken English

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Job Summary:

At Talkdesk we build the next generation of our platform using a microservices architecture and strongly autonomous vertical teams. Each team owns its services end-to-end architecture delivery quality and production readiness.
We expect senior engineers to set the technical bar. You will make architectural decisions challenge assumptions and raise the quality of both our code and our engineering practices. Peer reviews production readiness and collaboration are non-negotiable nothing reaches production without scrutiny.
This role is full-stack but frontend excellence is critical. We are looking for someone who deeply understands how systems meet users performance usability reliability and can confidently move between React-based frontends and Kotlin/Java backend services with some legacy in Ruby.
If you enjoy owning complex problems influencing technical direction and delivering polished user-facing experiences backed by solid distributed systems this role is for you.

Duties and Responsibilities:

Take technical ownership of complex features from frontend to backend including design implementation testing and production readiness
Design and build high-quality scalable user-facing applications with strong attention to UX performance and maintainability
Develop and maintain events based services and APIs that support frontend needs at scale
Make architectural decisions and actively influence technical direction standards and best practices within the team
Collaborate closely with Product Design and other engineering teams to ensure solutions fully meet business and user requirements
Act as a technical reference for the team: review code critically document architecture clearly and mentor other engineers
Design and implement integrations with external systems ensuring data integrity security and observability
Identify and solve complex technical challenges including performance bottlenecks and scalability constraints
Advocate for automated testing CI/CD and production excellence
Leverage AI-assisted development tools (e.g. coding copilots code review assistants test generation tools) to improve productivity code quality and iteration speed while maintaining strong engineering judgment code ownership and security awareness.
Evaluate and integrate AI-powered solutions where they add real value to product or engineering workflows

Qualifications:

BS/MS Degree in Computer Science Applied Math or an Engineering area
5 years of experience in Software Development especially in cloud-based applications
Strong experience with the design and development of web applications
Strong object-oriented programming skills and experience with cloud databases
Strong frontend expertise including: ReactJavaScript / TypeScript
Component design state management and performance optimization
Solid backend experience with: Kotlin or JavaSpring Boot RESTful APIs and event-driven systems
Deep understanding of the design and development of Service Oriented Architecture (SOA API) andEvent driven Architectures

Experience with microservices architecture APIs message brokers (Kafka RabbitMQ)
Experience with one or more storage technologies (e.g. PostgreSQL MySQL MongoDB Redis Elasticsearch)
Experience scaling global web applications
Advocate for automated testing continuous integration
Familiarity with Kubernetes-based production environments and GitHub Actionsdriven CI/CD pipelines with the ability to contribute improvements and troubleshoot issues
Passion for producing clean standards-compliant secure code
Be fearless about learning new technologies and technical approaches to application development
Good written and spoken English

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Senior IC

Key Skills

Spring
.NET
C/C++
Go
React
OOP
C#
AWS
Data Structures
Software Development
Java
Distributed Systems

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About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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