Dutch Customer Agent in Lisbon

Build Your Career in Customer Agent Excellence!

Do you enjoy helping people and turning questions into great experiences Were looking for a customer-focused Customer Agent to join a fast-paced collaborative team. If you approach problem-solving with empathy clarity and professionalism this role could be an excellent match.

Role Overview:

As a Customer Agent youll be the primary contact for users supporting them across email chat calls and social platforms. From account access and billing questions to technical troubleshooting your mission is to ensure a seamless high-quality customer journey from start to finish.

Key Responsibilities:

• Deliver friendly effective support across multiple communication channels

• Assist users with account setup password recovery billing inquiries and identity verification

• Accurately troubleshoot technical issues while keeping customers informed throughout the resolution process

• Provide a consistent respectful and customer-first experience in every interaction

• Record and document cases correctly in line with internal processes and guidelines

• Collaborate with internal teams to improve workflows and enhance support quality

• Share insights and recommendations to continuously improve customer experience and service delivery

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical creative and communication abilities
• Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience recognising and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energised during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!