Chief Operating Officer

Chief Operating Officer (COO)

Reports To: Medical Director
Employment Type: Full-Time (On-Site)
Location: Wuse Abuja
Experience Level: Minimum of 15 Years
Salary Budget:(Monthly Gross)

Job Summary

The Chief Operating Officer (COO) is responsible for the overall operational leadership efficiency and performance of the hospital. Working closely with the Medical Director and other C-suite executives the COO will translate strategic objectives into effective operational plans ensure seamless service delivery across all clinical and non-clinical units and drive organizational excellence in line with international healthcare standards.

The role requires a seasoned healthcare operations leader with strong strategic financial people and stakeholder management capabilities and a deep understanding of hospital operations within the Nigerian healthcare environment.

Key Responsibilities

Strategic Leadership & Planning

• Collaborate with the Medical Director and C-suite executives to develop implement and execute hospital-wide operational strategies.
  
  

• Lead long-term organizational planning initiatives including alignment with international partnerships and collaborations.
  
  

• Drive hospital accreditation processes and ensure compliance with Joint Commission International (JCI) and other relevant international and local standards.
  
  

• Translate corporate strategy into measurable operational goals and outcomes.
  
  

Operational Management

• Oversee all service lines including inpatient and outpatient services diagnostics surgical services pharmacy nursing and support functions.
  
  

• Ensure effective workflows process integration and interdepartmental coordination to enhance efficiency and service quality.
  
  

• Monitor analyze and report key performance indicators (KPIs) related to operational efficiency patient experience and clinical performance.
  
  

• Ensure consistent delivery of high-quality patient-centered services across all departments.
  
  

Financial & Resource Management

• Collaborate closely with the Chief Financial Officer (CFO) on budgeting cost control revenue optimization and financial planning.
  
  

• Ensure optimal utilization of human financial and material resources to support long-term sustainability.
  
  

• Support initiatives aimed at improving operational margins without compromising quality of care.
  
  

People Culture & Risk Management

• Drive employee engagement training leadership development and succession planning initiatives.
  
  

• Foster a culture of accountability inclusiveness high performance and continuous learning.
  
  

• Play an active role in enterprise risk management compliance and internal control initiatives.
  
  

• Ensure adherence to hospital policies procedures and ethical standards.
  
  

Stakeholder Engagement & Representation

• Maintain strong working relationships with staff regulators accreditation bodies partners and external healthcare collaborators.
  
  

• Represent the hospital at health conferences summits industry forums and international engagements.
  
  

• Strengthen the hospitals brand and reputation through effective stakeholder engagement and collaboration.
  
  

Other Duties

• Carry out any additional responsibilities as assigned by the Medical Director GMD CEO or Board of Directors.
  
  

Qualifications & Experience

Qualifications

• Bachelors degree in Healthcare Administration Business Management or a related field.
  
  

• Masters degree or MBA is an added advantage.
  
  

• Certification or demonstrable experience with international healthcare accreditation (e.g. JCI) is preferred.
  
  

Experience

• Minimum of 15 years professional experience with at least 5 years in a senior healthcare administrative or operational leadership role.
  
  

• Proven experience managing operations within a tertiary hospital or similar large healthcare facility.
  
  

• Demonstrated success in leading complex healthcare operations and change initiatives.
  
  

Skills & Competencies

• Strong leadership strategic thinking and execution capabilities.
  
  

• Deep understanding of healthcare regulations NHIS operations and Nigerian health sector dynamics.
  
  

• Proficiency in hospital management systems and Microsoft Office Suite.
  
  

• Excellent communication negotiation and interpersonal skills.
  
  

• Strong analytical mindset with the ability to drive data-informed decision-making.
  
  

• High emotional intelligence and ability to build lead and sustain collaborative teams.
  
  

How to Apply

Qualified and interested candidates should submit their CV and a detailed cover letter to: