Field Collection Officer

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary
We seek a proactive and result-oriented Field Collection Officer to manage and recover outstanding debts within the Ota and Ifo axis. The successful candidate will be responsible for conducting on-site visits to delinquent customers negotiating repayment plans and ensuring the timely recovery of funds while maintaining a professional relationship between the customer and the organization. This role requires a street-smart individual with a high level of integrity and a deep understanding of the local geography.
Key Responsibilities

Conduct daily on-site visits to customers with overdue balances to secure immediate repayments.
Engage with debtors to understand their financial challenges and establish realistic sustainable repayment schedules.
Perform skip tracing to locate customers who have changed addresses or are difficult to reach.
Retrieve collateral or company devices from defaulting customers in strict accordance with recovery procedures.
Maintain accurate real-time records of all field activities customer interactions and payment commitments in the recovery system.
Ensure all collection activities adhere to the FCCPC guidelines and company ethical standards to protect the brands reputation.
Collaborate with local authorities and community leaders where necessary to facilitate the recovery of long-overdue or fraudulent cases.

Requirements

HND any discipline.
Minimum of 1 year of experience in field collections loan recovery or as a field agent in the fintech or banking sector.
Exceptional negotiation persuasion and interpersonal communication skills.
Ability to work under pressure meet strict weekly recovery targets and handle difficult customers professionally.
Willingness to travel extensively within the assigned territory (possession of a motorcycle and a valid riders permit is often an added advantage).
High level of honesty and a clean track record in financial dealings.

Required Experience:

Junior IC

Job SummaryWe seek a proactive and result-oriented Field Collection Officer to manage and recover outstanding debts within the Ota and Ifo axis. The successful candidate will be responsible for conducting on-site visits to delinquent customers negotiating repayment plans and ensuring the timely reco...