Customer Success Manager
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who we are
Join the fintech revolution with Mambu the leading SaaS cloud banking platform. We partner with major banks and financial institutions on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.
What youll do
Build trusted customer relationships with practitioners as well as executive sponsors acting as a trusted advisor for accounts
Own your customer portfolio end-to-end: health ROI delivery renewals and expansion (in close collaboration with Sales) while liaising with the right internal teams to ensure outcomes are achieved.
Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
Working with product management to surface customer requests and help translate customer feedback into product requirements
What youll bring
Proven experience in SaaS/Fintech in a customer-facing role ideally as a Customer Success Manager Account Manager or Consultant.
Ability to multi-thread across complex accounts building relationships with IT Operations Business teams and executives.
Demonstrated ability to create success plans to drive measurable ROI for customers ensuring healthy renewals and account growth.
Consistent track record of (over) achieving targets and goals
Proven ability to work across geographic and cultural boundaries to work with complex customers involving multiple stakeholders and potential partners/affiliates involved in the ecosystem
What youll get
Join us to shape the future of banking where your professional growth is equally as valued as your personal well-being.
Competitive base salary
Company equity for all
Learning and development opportunities
Hybrid/Remote working (location dependant)
30 day working abroad
4 week paid sabbatical after 5 years service
Lets connect!
Follow Mambu onLinkedInfor the latest Fintech trends and success stories. Connect with us onFacebookInstagram andYouTubeto experience our vibrant culture. Explore our mission values and the world were building at Check out ourInsights Hubfor industry insights Mambu blogs webinars and upcoming events.
As part of the recruitment (or HR onboarding) process you will be required to obtain authorized criminal background and credit screening results as well as be queried against a sanctions/anti-money-laundering/counter terrorism financing/politically exposed persons screening service and your employment is conditional upon approval of these results.
At Mambu we encourage all interested candidates to apply even if they dont meet every listed qualification as we value diversity and recognize that experience doesnt always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process please contact
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Meet Mambu, the SaaS cloud banking platform powering financial innovators everywhere.
