Sr. Consultant, Operations & Enablement

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Reporting to the Director Operations & Enablement the Sr. Consultant Operations & Enablement is instrumental in supporting and governing operational risk programs ensuring compliance and driving business-critical change initiatives across digital and frontline platforms. This role maintains robust governance frameworks and delivers outcome-focused results that align with the banks strategic objectives collaborating with stakeholders to optimize processes manage controls and oversee records. The Sr. Consultant also fosters a culture of continuous improvement and operational excellence ensuring the portfolio is aligned with governance business management and key operational pillars.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How youll succeed

• Operational risk governance & compliance - Support and govern operational programs to assure compliance and manage risk while also supporting operational excellence by optimizing processes and implementing business critical change initiatives across the various platforms and applications that span the portfolio.. Managing a collaborative team that ensures an effective business operational risk framework is in place considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking ECRM and Partners across the bank to ensure that the portfolio is compliant with policies standards and guidelines from a governance standpoint.

• Controls management & records oversight - Partner with Business Controls to quarterback the key and non-key control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including but not limited to vault management records attestations records assessments and all associated controls.

• Operational excellence & employee culture - Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business. Ensure an effective business operational risk framework is in place considering key platforms across the Digital and Frontline portfolio. Liaise with groups within Digital Banking ECRM and Partners across the bank to ensure that the portfolio is compliant with policies standards and guidelines from a governance standpoint. Partner with Business Controls to quarterback the key and non-key control execution and testing within the portfolio. Ensure strong oversight and procedures with all Records Management including but not limited to vault management records attestations records assessments and all associated controls. Facilitate key operational matters that are aligned to driving a strong employee culture and continuous improvement across all pillars of our business.

• Stakeholder management - Proactively build and maintain strong working partnerships with stakeholders at all levels across the organization. Collaborate with partners to drive outcome-focused initiatives ensuring effective communication and alignment with business objectives. Define project requirements establish working teams track progress and bring projects to successful completion. Provide leadership with project status updates feedback and appropriate reporting on key process-focused goals.

Who you are

• You can demonstrate work experience designing implementing and managing operational risk frameworks within a digital and frontline banking environment ensuring compliance with internal and external policies standards and guidelines.

• You can demonstrate work experience in records management including vault management records attestations records assessments and implementation of robust oversight procedures. Its an asset if you have experience in developing and maintaining control environments that support regulatory compliance and operational integrity.

• You can demonstrate work experience organizing project requirements establishing working teams tracking progress and bringing projects to a successful completion. You can provide leadership with project status updates feedback and appropriate reporting on key process-focused goals.

• You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results. You can develop creative solutions to complex challenges by considering varying alternatives and implications.

• You embrace and champion change.Youll continuously evolve your thinking and the way you work in order to deliver your best.

• You have effective communication skills and can present clearly and concisely to all levels of the organization.

• Youre digitally savvy.You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Your influence makes an impact.You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard

• You look beyond the moment.You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define whats possible.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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