Director Global Patient Solutions Governance and AI enablement

Were building a connected end-to-end Enterprise AI engine - uniting data foundations AI technology process reinvention and business-facing AI to accelerate results across the whole value chain. Success depends on being exceptional connectors: youll actively leverage existing capabilities celebrate and promote reuse export breakthrough ideas across geographies and functions and obsess over scaling impact rather than building in isolation. If you thrive in high-collaboration environments where your role is to turn complex cross-functional problems into reusable enterprise-wide capabilities - and where the measure of success is adoption and scale not just innovation - youll have the platform (and sponsorship) to make it real.

About Global Patient Solutions

Within Global Patient Solutions you will help build and maintain the foundational systems governance frameworks and AIenabled capabilities that ensure our patientsolution models deliver highquality compliant scalable and measurable improvements in patient care across Oncology and Biopharmaceutical indications.

Operating within AstraZenecas connected Enterprise AI ecosystem you will enable the safe and effective scaling of Connect360 and related Patient Solutions by strengthening the data governance omnichannel digital health and operational backbone required to deliver empathetic timely and clinically relevant support at scale.

This role complements the Strategy & Value position by ensuring the rigor consistency and technical enablement needed to turn strategy into sustainable enterprise capabilities.

Ultimately you will help build a global multiindication patientengagement engine that is trustworthy compliant datadriven omnichannelready and continuously learningelevating the standard of patient experience and strengthening patient care.

Role Purpose

Governance & AI Enablement

You will own the patient governance compliance data AIenablement and omnichannel execution frameworks that ensure Patient Solutions and Connect360 are delivered with quality accountability and measurable value across global markets.

What youll do

• Establish and lead global patient governance & alignment with compliance frameworks for all Patient Solutions

• Lead data insights and evidence foundations to support decision making and optimization

• Own the impact measurement and optimization ecosystem ensuring all programs deliver tangible value

• Guide the patient program & asset creation and lifecycle management ensuring quality reusability and compliance

• Strengthen the patient omnichannel enablement ensuring patient journeys and interactions are orchestrated seamlessly across channels

• Translate patient solution business requirements into operational digital and technical specifications

• Lead all aspects of agency and vendor management to ensure high quality content execution and operational excellence

• Provide the governance and frameworks vital for the safe scaling of AIenabled engagement monitoring and personalization

• Partner with members of our organization to scouting triage and select partners for solutions delivery

This role ensures AstraZenecas Patient Solutions evolve as trusted compliant datadriven and globally scalable capabilities.

Key Responsibilities

1. Governance Compliance & Quality

• Lead global governance for Connect360 and Patient Solutions ensuring compliance with regulatory PSP dataprivacy and patientsafety requirements

• Define and maintain process quality standards and accountability frameworks across markets

• Establish governance needed for safe responsible scaling of AI-enabled patient engagement

2. Data Insights & RealWorld Evidence

• Build and maintain data foundations to support monitoring risksignal detection and engagement optimization

• Lead evidence and data frameworks to quantify patient experience adherence/persistence and care-quality impact

• Partner with Digital Data Science and BI teams to ensure insights are accurate actionable and compliant

3. Impact Measurement & Optimization

• Develop measurement frameworks KPIs and dashboards across patient experience engagement and outcomes

• Drive continuous improvement through insights experimentation and optimization cycles

• Provide clear recommendations to product design franchise and market teams

4. Omnichannel Enablement

• Ensure Patient Solutions and Connect360 assets are designed for omnichannel orchestration and consistent experience across touchpoints

• Work with marketing and brand teams to ensure coherence across digital human and hybrid interactions

• Translate engagement strategy into technical and operational channel execution requirements

5. Program & Asset Creation Management

• Lead creation standardization and governance of global patient support assets workflows and content models

• Ensure assets are reusable scalable compliant and ready for market adoption

• Manage agency partners to deliver high-quality content and solutions aligned to GPS standards

6. Project & Asset Lifecycle Management

• Oversee full lifecycle from design validation deployment updating

• Ensure global patient programs and assets maintain ongoing quality currency and performance

• Partner with markets to ensure successful adoption localization and optimization

7. AI & Digital Health Enablement

• Collaborate to shape AI patient solutions governance validation frameworks and operational readiness

• Ensure patients facing AI solutions are safe compliant and grounded in quality evidence

• Monitor emerging digital health opportunities and translate them into patient solution business requirements

Minimum Requirements

• Degree in Life Sciences Biomedical Sciences Digital Health Marketing communications or related field

• Experience with Biopharmaceutical and/or Oncology indications

• Strong background in patient solutions PSP operations patient engagement or digital health execution

• Experience work with governance compliance quality assurance or risk management within healthcare

• Experience work with data analysis insights generation RWE or measurement frameworks

• Understanding of omnichannel engagement and digitalhealth ecosystems

• Ability to translate business needs into technical operational or digital requirements

• Experience managing agencies vendors or cross-functional execution partners

• Strong program or project lifecycle experience in global or multi market environments

Preferred Qualifications

• Experience with AI governance responsible AI frameworks or AIenabled patient-engagement technologies

• Understanding of global healthcare systems dataprivacy regulations and market compliance models

• Experience building dashboards KPIs or optimization frameworks

• Experience developing or managing omnichannel journeys digital content models or activation plans

• Background in marketing digital strategy or customerexperience design

• Ability to create enterpriselevel reusable assets and capability frameworks

• Strong ability to synthesize complex cross

In addition our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program 4 weeks paid vacation and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

Great People want to Work with us! Find out why:

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• Top 100 Employers Award

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Are you interested in working at AZ apply today!

This advertisement relates to a current vacancy.

#EAI

AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors including the candidates skills and experience job-related knowledge and other specific business and organizational some cases offers outside the range may also be considered to address unique circumstances.

In addition our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program 4 weeks paid vacation and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.