Operations Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
WHATS THE JOB
The Operations Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems drives performance improvement and ensures alignment with corporate regional and client standards. The OM leads cross-functional teams builds operational frameworks and fosters a culture of innovation and accountability. Success is measured through system effectiveness KPI achievement and the ability to lead projects that enhance service delivery workforce engagement and financial outcomes.
Ideal candidates will have a proven track record in hospitality or remote site management with strong leadership skills operational expertise and the ability to thrive in dynamic challenging environments.
This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.
Key Responsibilities:
- Process Design & System Implementation
- Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
- Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
- People: Leadership development plans in place; turnover below target; 100% training compliance
- Financials: Regional budget adherence; 510% YoY cost savings; forecasting accuracy within 3%
- HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA
- Performance Management & Continuous Improvement
- Standardize SOPs reporting tools and service models across sites
- Lead change management initiatives to improve service delivery and efficiency
- Build and deploy operational systems aligned to corporate/client standards
- HSEQ Leadership
- Monitor KPIs and coach site leaders to meet targets
- Launch improvement projects with clear metrics and timelines
- Analyze site-level data to identify trends and opportunities
Financial & Client Stewardship
- Lead emergency preparedness planning and training
- Review audit results; direct corrective actions and recognition programs
- Implement regional HSEQ programs; ensure compliance and readiness
Workforce Planning & Leadership Development
- Serve as escalation point for client issues; maintain strong relationships
- Approve major purchases contracts and staffing plans
- Manage regional budgets and P&L performance
- Accountable for a 100% completion of scheduled internal and client audits.
Physical Demands:
- Extended periods of standing walking and on-site presence in remote locations.
- Ability to lift carry and move items up to 4050 lbs.
- Work in varying environmental conditions including extreme weather.
- Travel to multiple sites including fly-in/fly-out locations.
Working Conditions:
- Project-based role with primary work in Nunavut flexibility for remote work when not on-site.
- Ability to work long shifts and rotational schedules (e.g. 20 days on /10 days off or similar).
- Endurance to function effectively in remote northern climates including extreme cold wind or lack of daylight during specific periods.
- Resilience under isolation conditionslong periods away from home with limited external contact.
- Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site.
- Extended periods away from home with possible weather-related travel delays.
- Must comply with all company and client health safety and operational standards.
Qualifications :
WHO ARE WE LOOKING FOR
Required Qualifications:
- Minimum 5 years of progressive management experience in hospitality remote camp operations or similar fields.
- Post-secondary education in business hospitality or a related discipline preferred.
- WHMIS and other relevant safety certifications (or willingness to obtain).
- Valid drivers license and ability to travel as required.
Other Skills and Competencies:
- Proven leadership and supervisory experience in hospitality remote camp or related operations.
- Strong client service focus with excellent interpersonal and communication skills.
- Financial management skills including budgeting forecasting and cost control.
- Proficient in Microsoft Office Suite and operational management tools.
- Strong understanding of Health & Safety compliance.
- Ability to work independently with minimal direct supervision during remote shifts
- Cultural sensitivity and adaptability in diverse team environments including collaboration with Indigenous and Inuit staff
Additional Information :
WHATS IN IT FOR YOU
- Competitive compensation package
- You will receive competitive medical and dental benefits upon day of hire PLUS $500 annual Wellness Benefit AND $500 annual Health Spending Account
- Advancement opportunities
Operations Managers work on a rotational schedule of 20 days on/10 days off. Site location is in remote setting in Nunavut requiring air travel to site from the Edmonton airport. You may be required to work nights weekdays weekends and general holidays. Wages are paid on an daily rate with a starting rate of $460 per day.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND2
Remote Work :
No
Employment Type :
Contract
Key Skills
About Company
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just ... View more
