Branch Manager
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Branch Manager
Reports To:Director Branch Operations
Positions Supervised:Assistant Manager (when applicable) Senior Personal Service Counselor Personal Service Counselor
FLSA Status:Exempt
Job Summary:
The Branch Manager leads the overall performance and day-to-day operations of the branch with accountability for member experience Team Member development sales results operational soundness and risk management. This role sets clear expectations develops Team Members and ensures the branch operates safely efficiently and in alignment with Credit Union policies and regulatory requirements. The Branch Manager represents Together Credit Union in the community and brings our Core Values to life through a member-focused Team Member-centered approach.
Job Responsibilities
- Leads the branch team to achieve or exceed branch performance goals by setting clear expectations and maintaining high standards of member service
- Evaluates branch performance identifies trends or challenges and adjusts strategies to improve results and profitability
- Overseesdaily branch operations to ensure a safe secure and well-run environment aligned with Credit Union policies and regulatory requirements
- Coaches develops and supports Team Members to strengthen performance build confidence and meet individual and branch goals
- Partners withPeople Operationsin the selection hiring onboarding and development of branch Team Members
- Leads and reinforces effective needs-based conversations with members to ensure products and services align with member goals
- Collaborates with cross-functional partners to support member growth promotions and branch initiatives
- Represents the Credit Union in the community by participating in events and building relationships that support brand awareness and local engagement
- Manages branch scheduling reporting audits and required meetings to support operational consistency and risk awareness
- Develops and manages the branch budget monitoring expenses and addressing variances as needed
- Maintains a working understanding of branch roles and steps into supportfrontline needs during high-volume or staffing situations
- Upholds all applicable laws and regulations and proactively supports practices that protect the Credit Union from fraud and loss
Required Qualifications
An equivalent combination of education training and experience will be considered.
- High school diploma or equivalent
- 5 years of experience in a service-oriented environment (financial services retail hospitality call center or similar)
- 1year of direct leadershipexperience(supervisory)or2years of indirect leadership experience
Preferred Qualifications
- 2years of direct leadership(supervisory)or3years of indirect leadership experience
Knowledge Skills and Abilities (KSAs)
A representation of the knowledge skills and abilities necessary to perform this job competently.
- Ability to lead and influence others through clear expectations coaching accountability and sound judgment
- Strong interpersonal and communication skills with the ability to build trust and work effectively withTeamMembers members and business partners
- Ability to balance competing priorities while maintaining focus on service quality results and risk awareness
- Ability to analyze information identify trends or concerns and independently resolve issues using sound judgment
- Adaptability and resilience when navigating change ambiguity or shifting business needs
- Professional presence and emotional intelligence when handling sensitive situations feedback conversations or performance concerns
- Ability to influence outcomes through effective sales conversations including identifying needs and making appropriate product or service recommendations
- Proficiency with common business technology and systems such as Microsoft Office used to support communication reporting and daily operations
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.
- Onsitework environment; requires regular use of online tools systems and collaboration platforms
- Frequent interaction with members andTeamMembers in a fast-pacedservice-oriented setting
- Occasional travel tootherbranch locations vendor sites or other business-related locations
- Attendance at offsite meetings events or conferences as needed
- Schedule may include evening or weekend hours based on branch and operational needs
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to work at a computer in a stationary position for up to 8 hours per day
- Ability to occasionally carry light materials (e.g. laptop presentation materials)
- Ability to travel for business by car or air and stay in public accommodations as needed
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.
Required Experience:
Manager
Key Skills
- Sales Experience
- Financial Acumen
- Financial Concepts
- Management Experience
- QlikView
- Serving Experience
- Retail Sales
- Banking
- Securities Law
- Product Lifecycle Management
- Mentoring
- Supervising Experience
About Company
A trusted financial partner helping its members achieve their financial goals and live their best life. Open your account today!
