Customer Experience Intern

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas including energy food water and shipping.

As we push forward the innovative open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

About the job
We work to deliver exceptional customer experiences and reliable operational performance. As a Customer Experience Intern youll play an essential role in supporting our standard order fulfillment process gaining meaningful exposure to logistics customer communication finance planning and crossfunctional operations across our global industrial organization.

This is a handson internship for students eager to build realworld business analytical and communication skills while making a tangible this role you will support the full lifecycle of standard orders from order acceptance through invoicing. Youll help coordinate equipment needs monitor costs track shipping activities and ensure customers receive timely accurate updates. Youll also partner closely with internal teams in warehousing service sales and finance to help keep our operations running smoothly and efficiently.

This is a hybrid opportunity based in Richmond VA.

As a part of the team you will:

• Support the endtoend process for Standard Orders from receipt to invoice.

• Assist with order fulfillment equipment and parts coordination and basic technical followup needs.

• Monitor order progress cost updates and delivery timelines.

• Assist with documentation for warehousing order shipping and invoicing.

• Communicate order status updates and delivery information to customers.

• Provide responsive support to internal and external stakeholders throughout the order lifecycle.

• Help maintain backlog and WorkInProgress (WIP) accuracy.

• Assist with claim intake and basic claim documentation.

• Support internal teams with data collection and reporting related to open orders.

• Work closely with operations logistics order administration and finance teams.

• Participate in continuous improvement activities within the order management process.

What you know:

Currently pursuing a degree in Business Supply Chain Operations Management Engineering or a related field and have:

• Strong organizational and analytical skills.

• Interest in order management customer service or supply chain operations.

• Ability to communicate clearly and professionally.

• Proficiency in Microsoft Office (Excel Outlook Word).

• A proactive attitude with willingness to learn and ask questions.

At Alfa Laval we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations currently we are prioritizing candidates who reside in the US or have an established presence in the area.

Whats in it for you

Alfa Laval offers a competitive salary and full benefits package including medical/dental/vision/life 401(k) plan and more. At Alfa Laval we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family background skills and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The hourly rate for this role is $25.00 USD per hour

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.

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