Job Description: CSR & Sales Growth Virtual Assistant

Overview

We are seeking a dynamic and motivated individual for the position of CSR & Sales Growth Virtual Assistant. This role is designed for a candidate who aims to start in customer service and ultimately transition into a sales-focused position. The ideal candidate will possess a blend of customer service expertise and sales experience with a clear understanding that this role will evolve into more sales responsibilities as they gain experience.

Key Responsibilities

• Engage with customers via phone email and chat to address inquiries provide product information and ensure high levels of customer satisfaction.
• Leverage previous sales experience to identify customer needs and propose relevant products and solutions actively participating in upselling efforts.
• Track customer feedback and insights contributing to the development of strategies to enhance both customer service and sales growth.
• Work closely with the sales team to learn effective sales techniques and assist in the implementation of promotional strategies.
• Maintain accurate records of customer interactions transactions and sales activities using CRM software.
• Assist in creating engaging sales materials and presentations as you transition into sales-focused responsibilities.
• Participate in regular team meetings to provide updates share insights and develop sales acumen.
• Work towards achieving monthly targets for both customer satisfaction and sales performance.

Essential Qualifications

• High school diploma or equivalent; Bachelors degree in Business Administration Marketing or a related field is preferred.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and CRM tools.
• Exceptional verbal and written communication skills with the ability to confidently engage customers.
• Strong problem-solving abilities coupled with a customer-centric mindset.
• Time management skills with the ability to multitask and prioritize effectively.
• Prior sales experience is essential demonstrating a familiarity with sales processes and techniques.

Desired Experience

• Previous experience in customer service roles ideally with a component of sales experience.
• Comfortable working independently and as part of a remote team.
• Experience with sales growth strategies and a solid understanding of sales metrics is highly valued.
• Familiarity with social media and digital marketing platforms is a plus as it pertains to driving sales.

Salary & Benefits

The annual salary for this position is competitive commensurate with experience and expressed in United States Dollars ($). Additional benefits may include:

• Flexible work hours and remote work options.
• Opportunities for professional development training and mentorship in sales techniques.
• Performance-based bonuses and incentives as you transition to sales responsibilities.
• Health dental and vision insurance options.
• Paid time off and holiday pay.

Application Process

If you meet the qualifications and are excited about this opportunity to grow into a sales role please submit your resume and a cover letter detailing your relevant experience and sales background.