Senior Consultant, Digital Product Management (12 Months)

We are seeking a Senior Consultant Digital Product Management (12 Months) to be a senior team member driving regional digital product strategy and ensure our products exceed customer this role you will champion user-centricity acting as the voice of both the business and the customer while guiding the strategy and adoption of our digital products. You will work within a cross-functional team to develop innovative solutions and improve user experiences making a significant impact on our digital offerings. If you thrive on challenges and are passionate about simplifying consumer journeys we invite you to join our team and help redefine the future of digital experiences.

Position Responsibilities:

Strategic Product Leadership

• Define and evolve product strategy for complex digital platforms or services grounded in user insights market dynamics and competitive intelligence.
• Own the product vision and roadmap ensuring alignment with enterprise-level goals and long-term business outcomes.
• Lead cross-functional collaboration to translate strategic objectives into actionable product initiatives fostering alignment across engineering design data and business teams.

Execution Excellence & Scalable Delivery

• Drive product development across multiple workstreams ensuring iterative delivery of high-impact features and platform enhancements.
• Prioritize and manage a dynamic backlog balancing short-term delivery needs with long-term strategic investments.
• Ensure delivery quality through oversight of user acceptance testing release planning and continuous improvement practices.

Data-Informed Decision Making

• Leverage product analytics and customer feedback to assess performance identify opportunities and guide strategic pivots.
• Partner with data and analytics teams to ensure robust measurement frameworks and actionable insights.
• Apply structured prioritization frameworks (e.g. RICE MoSCoW Eisenhower Matrix) to optimize roadmap decisions and resource allocation.

Platform Modernization & Experience Innovation

• Partner with global platform teams to ensure modernization initiativessuch as transitions to secure scalable headless architecturesare effectively adopted and aligned with product goals.
• Champion the use of global design systems to deliver consistent accessible and scalable user experiences across digital properties.
• Drive personalization and experience innovation strategies that enhance engagement and deliver measurable business value.

Change Management and Go-to-Market Activities

• Develop and implement change management plans to support smooth rollouts and stakeholder adoption of new capabilities.
• Collaborate with marketing sales and support teams to deliver effective enablement communications and product demos.
• Monitor adoption metrics and continuously refine go-to-market strategies based on feedback and performance data.

Organizational Influence & Team Leadership

• Communicate product strategy and impact clearly to executive leadership and key stakeholders influencing enterprise priorities and investment decisions.
• Build and nurture strategic relationships across the organization to foster alignment collaboration and shared accountability.
• Manage vendor partnerships to ensure delivery excellence and strategic alignment with product goals.
• Lead and develop a high-performing product team providing mentorship coaching and career development to direct reports.
• Set clear goals and expectations aligning individual and team objectives with broader business strategy.
• Foster a culture of ownership innovation and customer-centricity empowering team members to make strategic decisions and drive measurable outcomes.
• Optimize team structure and resource allocation to support evolving priorities and maximize business impact across complex digital platforms or services.

Required Qualifications:

• Experience:10 years of experience in product management with at least 3 years in a leadership role with a consistent track record of accomplishment of delivering successful digital products.
• Education:Bachelors degree required; Masters degree (e.g. MBA or MS in a technical or business field) is a plus. Equivalent experience in digital product leadership may also be considered. Certifications in product strategy agile leadership or innovation management are beneficial.
• Skills:Excellent analytical problem-solving and decision-making skills. Exceptional communication and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization.
• Digital Transformation:Proven track record of successfully launching and handling digital products

Preferred Qualifications:

Domain Expertise

• Experience in wealth & asset management preferably in a banking and/or insurance context

Strategic Product Leadership

• Demonstrated ability to define and drive long-term product vision and strategy aligning digital initiatives with enterprise goals.
• Skilled in prioritizing high-impact initiatives that balance customer value business outcomes and technical feasibility.

Digital Enablement & Experience Design

• Experience leading digital transformation across complex servicing workflows (e.g. claims withdrawals address changes).
• Proficient in applying design systems to deliver scalable consistent and accessible user experiences.
• Familiar with personalization platforms (e.g. Adobe Target Optimizely) and their strategic use in driving engagement and conversion.

Platform & Architecture Expertise

• Deep understanding of enterprise-grade platforms (e.g. Adobe Experience Manager Sitecore Salesforce) and their role in digital ecosystems.
• Knowledge of headless architecture API-first design and microservices to support modular scalable product development.

Data Privacy & Consent Management

• Experience implementing consent management solutions to ensure compliance with global data privacy regulations (e.g. GDPR CCPA).
• Proven collaboration with legal compliance and engineering teams to operationalize privacy policies and user data governance.

Cross-Functional Collaboration & Influence

• Proven success in leading cross-functional teams (design engineering marketing) to deliver cohesive product strategies.
• Skilled at articulating product vision aligning stakeholders and influencing outcomes without direct reporting lines.

Customer-Centric Innovation

• Strong grasp of UX principles and behavioral psychology to inform product design and strategy.
• Experienced in synthesizing customer insights (quantitative and qualitative) to drive iterative improvements and innovation.

Iterative Product Delivery

• Experienced in enabling iterative delivery models that support continuous feedback and measurable business impact.
• Skilled in coordinating across product design and engineering teams to ensure delivery momentum and alignment with strategic goals.
• Familiar with tools like Jira and Rally to support backlog visibility and cross-team collaboration.

Stakeholder Engagement & Communication

• Adept at managing diverse stakeholder groups aligning product strategy across business units and driving consensus.
• Strong communication skills to translate complex technical concepts into business-relevant narratives.

Data-Driven Decision Making

• Expertise in leveraging analytics tagged user interactions and behavioral data to guide product decisions.
• Skilled in identifying friction points and optimizing performance through evidence-based experimentation and iteration.

AI & Emerging Technology Awareness

• Familiarity with AI trends (e.g. predictive analytics NLP generative AI) and their potential to enhance product capabilities.
• Forward-thinking mindset to evaluate and integrate emerging technologies into strategic roadmaps.

Market & Competitive Intelligence

• Strong proficiency in conducting comprehensive market analysis and translating insights into actionable product strategies.
• Skilled at identifying emerging trends evolving customer needs and competitive dynamics to fuel innovation maintain market relevance and sustain competitive advantage.

When you join our team:

Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .