Senior Infrastructure Support Specialist
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Neuberger Berman
Neuberger is an employee-owned private independent investment manager founded in 1939 with over 2850 employees in 26 countries. The firm manages $558 billion of equities fixed income private equity real estate and hedge fund portfolios for global institutions advisors and individuals. Neubergers investment philosophy is founded on active management fundamental research and engaged ownership. The firm has been named by Pensions & Investments as the #1 or #2 Best Place to Work in Money Management for each of the last eleven years (firms with more than 1000 employees). Visit for more information including for information on awards. Data as of September 30 2025.
Summary:
Neuberger Berman is seeking a Hong Kong based End User Support Specialist to join our End User Services Team. The End User Services (EUS) organization is responsible for NBs end user technology workplace technology and corporate systems. EUS is a face-to-face client focused organization that works closely with all IT counterparts as well as the business to deliver enterprise-wide products services and support. Teams within EUS include: Desktop Support Desktop Engineering Mobility and Remote Access / Citrix the team works closely with others within the IT organization including Audio/Visual IT Product Management Service Desk ITSM and others. EUS is a global organization of 20 members and reports to the Head of Infrastructure Services.
The successful candidate will be responsible for educating instructing and supporting staff on all enterprise and workspace technology used at Neuberger Berman. The candidate will be expected to build strong relationships with the business staff and management while collaborating with other IT staff and groups to provide support and knowledge to users. This is a client facing role which will have daily interaction with NB staff across all businesses for the APAC offices including senior and executive management.
Responsibilities:
Act as a trusted advisor for business and technology teams serving as the conduit for all technology related matters.
Provide day to day end user support supporting ongoing firm high-touch efforts (VDI Office 365 Mobility Exchange Online)
Deliver individual and group technology training sessions. Epitomize best practices for new and existing hardware and software technology releases. Train new hires on NB technologies required for their role.
Understand the evolving technological needs of the business units in the offices/floors of support. Provide custom technology-based solutions for the business as needed.
Respond and proactively address employees technology questions regarding computer systems telecommunication devices and software programs. Ability to communicate complex technical issues to both technical and non-technical audiences
Day to Day responsibility for SCCM platform in delivering Desktop Configuration Management
Utilize existing IT management systems (ServiceNow Configuration Management Change Control etc.) to manage the delivery of services. If necessary coordinate resolution with vendors and ensure follow-up.
Perform ordering installation maintenance and inventory of physical computers thin clients virtual machines and related hardware and software. Perform moves/adds/changes for all desktop and telephone hardware as needed. Asset management for all components in Service Now
Review daily metrics for problem and incident activities using IT management systems (ServiceNow and Request system).
Coordinate efforts with staff from other Neuberger Berman technology departments. Act as liaison between the staff and these various groups. Communicate technology changes and needs to all parties
Stay apprised of new technologies and trends in the technology industry with a view to providing more comprehensive technology-related services to your clients. Act as a technology information resource for the staff and management.
Consistently document knowledge for customer and internal reference
Maintain a disposition toward continual growth and professional development
Qualifications:
This role will be responsible for the delivery adoption and support for all end user and workplace technology at the APAC offices. These include but are not limited to the desktop computing environment (PC Mac Citrix VDI Igel thin clients Office 365 Azure Windows and MacOS etc.) mobile and BYOD devices (Intune iOS Android Chromebooks etc.) communication and collaboration tools (Zoom MS Teams Slack etc.) Market Data / OMS (Bloomberg FactSet Aladdin Charles River etc.) telephony and all desktop software. The role will work with users from all business units at Neuberger Berman.
What makes this role unique or interesting This role is business aligned and provides the opportunity to be closely involved with every aspect of the business and IT. It requires understanding of how technology impacts our business as well as contributes to the products and services that will improve their business.
Bachelors degree preferred. 10 related experience preferably in the Financial Service industry but an exceptional candidate outside this parameter will be considered. Proven track record of supporting demanding high-energy users in a fast-paced time-sensitive environment. Demonstration of strong verbal and written communications skills in a professional corporate environment. Strong executive presence and high energy.
Excellent interpersonal and communication skills. Strong English business and technical writing skills. Experienced in delivering technical training.
Functional verbal and written communication skill in Chinese.
Strong understanding of IT Service Management practices. Experience in using ITSM programs and the use of ServiceNow.
Excellent troubleshooting technical/ creative problem-solving and analytical ability.
Strong knowledge of end user computing environment
Knowledge of Windows Server e.g. folder redirection roaming profiles distributed file system (DFS) permissions and shares.
Knowledge of Market Data applications
Knowledge of Microsoft Active Directory and Active Roles interface
Knowledge of video conferencing solutions (Zoom Teams)
Knowledge of Tableau Confluence and SharePoint preferred
Basic understanding of WAN technology including MPLS and Internet
Experience or basic understanding of network cable management
Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race creed national origin religion age color sex marital status sexual orientation gender identity disability citizenship status or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact .
Learn about the Applicant Privacy Notice.
Required Experience:
Senior IC
