Senior Officer, Business Transformation

3-5 sentence summary about the role considering these questions: what is the opportunity How is this role contributing to our mission What will they get from this opportunity

Position Responsibilities:

• Support Operations Transformation Projects with close collaboration with key internal stakeholders such as Operations Business Teams IT channels and risk stewards as well as external stakeholders/ vendors to drive project delivery.

• Support management reporting to share timely updates with senior leaders and offer recommendations.

• Facilitate problem solving and remedial action by collaborating with internal stakeholders.

• Analyze data communicate findings to management and offer recommendations

• Trouble shoot and/or assist in problem resolution of complex issues

• Manage the document and procedure library ensuring that procedures and job aids are accurate up to date.

• Coordinate and facilitate post implementation project reviews as required

Required Qualifications:

• Minimum 1.5 years of experience in business project/ program management related roles within financial industry

• Bachelors degree required multi-lingual abilities English Mandarin and Cantonese are a must while another Asian language would be highly desirable.

• Proven ability to manage projects and strong interpersonal skills to coordinate with stakeholders across various functions and regions.

• Proven communication skills both verbal and written.

Preferred Qualifications:

• Project management skills and agile knowledge or qualifications (e.g. PMP PSM or Lean Six Sigma) are preferred

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .