Customer Service Representative
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Job Location:
Centre Hall, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Representative - Remote (PA Residents Only)
Disabled Veteran Solutions (DVS)
Status: Full-Time (36-40 hours/week)
Pay: Competitive based on qualifications
Location: Remote (Pennsylvania residents)
About Disabled Veteran Solutions
Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering high-quality Business Process Outsourcing (BPO) services. We are committed to excellence accountability and reliable service - for both our clients and our employees. We value professionalism strong attendance and a customer-first mindset.
Position Overview
The Customer Service Representative (CSR) provides high-quality support across phone email chat text and case management channels for a high-volume tolling services program. This role requires strong communication skills attention to detail and the ability to work efficiently across multiple systems in a structured performance-driven call center environment.
Successful candidates are dependable tech-savvy customer-focused and able to meet strict scheduling and attendance expectations.
Key Responsibilities
Handle high-volume inbound customer inquiries professionally and efficiently
Review and update toll account information
Process tolls violations disputes and congestion pricing inquiries
Assist customers with account status applications and walkthroughs
Identify account types (residency-based DMV-related etc.) and ensure proper resolution
Create and document service requests accurately
Work suspended accounts to bring them current while educating customers on best practices
Collaborate with internal teams to fully resolve customer issues
Deliver consistent high-quality customer service across all interactions
Training & Attendance (Mandatory)
Training Start Date: April 8 2026
Training Schedule: Monday-Friday 8:30 AM - 5:00 PM EST
Training Duration: Approximately 3 weeks
100% attendance is required for training and nesting (supervised transition to live calls)
Important Attendance Requirements
No time off late arrivals or early departures permitted during training or nesting
Webcam use is required during training coaching and some meetings
Failure to meet training attendance requirements may result in termination
Two required assessments must be passed during and at the conclusion of training
Work Schedule & Availability
Open availability required:
Monday-Friday: 7:00 AM - 7:30 PM EST
Saturday-Sunday: 8:00 AM - 2:30 PM EST
Scheduled 8-hour shifts 5 days per week on rotation
Every other Saturday required (counts as one of the 5 scheduled days)
Schedules are based on business needs and may change weekly
Evening shifts may be extended based on call volume
Overtime is paid for hours worked over 40 in a workweek
Compensation & Benefits
Competitive hourly wage
Paid training
Benefits available after completion of a 90-day probationary period
Equipment & Technical Requirements
DVS provides a company-issued computer monitor keyboard mouse webcam and headset.
Candidates must have:
Reliable high-speed hard-wired (Ethernet) internet
(Wi-Fi and satellite internet not permitted)A private dedicated workspace suitable for remote work
Ability to demonstrate computer proficiency via assessment and live Microsoft Teams session
Minimum Qualifications
High school diploma required (Associate degree or higher preferred)
Minimum 6 months of customer service experience (call center preferred)
Strong verbal and written English communication skills
Ability to navigate multiple systems and troubleshoot basic technical issues
Ability to pass background check and drug screening (no cost to candidate)
Dependable professional and able to adhere to strict scheduling requirements
Additional Information
Full-time positions only (no part-time roles available)
Schedules breaks and lunches are assigned and must be followed for team success
Ready to Apply
If youre dependable customer-focused and ready to succeed in a structured remote call center environment we encourage you to apply.
Interviews begin: Week of February 13 2026
Hiring closes: March 6 2026
Training begins: April 8 2026
A pre-employment drug screening and criminal background check are required prior to employment.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Disabled Veteran Solutions is a nationally recognized provider of outsourced BPO services. Specializing in full service contact center solutions, IVR, front and back office services, PEO as well as consulting. Call Center.
