Small Business Lending Lead

THE ROLE

Leading the Credit Lending Support and Settlements teams across Sydney and Manila this is an ideal opportunity for someone looking to make the next step from a Credit Manager or similar. Team Leadership & Culture

Ensure Team Members and Leads provide timely accurate direction in line with company procedures.

Actively coach supervisors to help them achieve their full potential.

Drive staff engagement retention initiatives and maintain an engaged team culture.

Manage onboarding probationary reviews training programs and the development of new staff to ensure they meet performance targets.

Establish and maintain high-performing teams across both Manila and Sydney offices.

Ensure functions supporting the Lux team are fit for purpose and that controls are scaled for large-exposure risks. Operational Performance & Workflow.

Oversee departmental workflow and implement immediate strategies if targets are not met.

Manage data-driven feedback systems for assessors and implement performance plans for underperforming staff.

Monitor team resources and leave to ensure customer service levels remain consistent year-round.

Ensure all Credit Assessment KYC and Settlement activities align with industry regulations and internal policies.

Handle divisional Dispute Resolution (IDR) complaints.

Qualifications :

THIS PERSON IS SOMEONE WITH

Demonstrated experience in lending operations credit assessment or financial services including experience in a supervisory role.

Proven track record of supervising teams across credit settlements and lending support operations.

Ideally experience working and supervising offshore teams

Understanding of Australian financial services regulations credit risk frameworks AML/CTF requirements and compliance obligations.

Demonstrated success in establishing and maintaining performance KPIs bringing efficiency and implementing process improvements.

An aptitude for analysis with experience in building reports and using data to bring efficiencies.

Tertiary qualification in Finance Business Risk Management or related field (or equivalent experience) is desirable.

Additional Information :

PERKS & BENEFITS

Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots

Work Life:  Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space

Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games ping pong rooftop BBQs

Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions

Community Support: Paid volunteer leave diversity celebrations company volunteer days

Career & Growth: Advancement opportunities higher education sponsorship hackathons

Remote Work :

No

Employment Type :

Full-time