Retail Costumer Success Leader LATAM

The key focus areas for the Retail Customer Success organization remain consistent: 

•  Lead with a client-first mindset ensuring delivery against Retail CS financial commitments while continuously elevating Retail satisfaction. 
• Transform the customer experience across every touchpoint of the customer journey reinforcing NIQs position as the partner of choice. 
• Represent NIQ at key Retail and FMCG and T&D industry events confidently presenting insights and perspectives to senior external stakeholders. 
• Influence and manage within a matrixed environment aligning cross-functional teams and priorities to achieve common goals. 
• Build and maintain strong relationships with senior stakeholdersboth internal and externaleffectively negotiating and influencing to drive mutual success. 
• Manage multiple stakeholders and conflicting priorities with agility and strong business judgment. 
• Demonstrate sound judgment and the ability to decline requests constructively ensuring strategic alignment and safeguarding the long-term sustainability of the business. 
• Generate leads and identify opportunities for growth across the Retail portfolio aligned with NIQs strategic priorities. 
• Support retailer recruitment and enhance panel quality to strengthen NIQs market insights and data accuracy. 
• Inspire develop and lead a high-performing team fostering engagement inclusion and a culture of accountability and excellence. 
• Take ownership to increase employee engagement scores cultivating an empowered and motivated workforce. 

Additional Information :

• Minimum of 15 years of professional experience preferably within NIQ Retail FMCG / T&D consumer or trade marketing analytics and insights or market research industries. 
• Proven track record in stakeholder management influencing across matrix organizations and building trusted relationships at senior levels. 
• Deep knowledge of the FMCG T&D and Retail industries within the region including strong professional networks. 
• Exceptional presentation communication and negotiation skillscomfortable representing NIQ in external forums and executive meetings. 
• Strong strategic thinking analytical and decision-making skills. 
• Demonstrated ability to lead teams effectively drive engagement and develop talent. 
• Knowledge of NIQ methodologies and research techniques is an advantage. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time