Client Success Operations Manager

Monterrey - Mexico

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Client Success Operations Manager

Position Type: Full-Time
Location: Remote
Apply here: the Role

We are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity supporting team performance and resolving operational challenges quickly and professionally.

This position fits individuals with BPO or client-facing operations experience who enjoy balancing people leadership with structured workflow management. Its a mid-level role-more responsibility than a coordinator or team lead but still below senior ops management.

Key Responsibilities

Who You Are

Strong communicator with excellent spoken and written English.
Experienced in BPO operations client-facing roles or team leadership.
Highly organized and capable of managing multiple workflows at once.
Empathetic approachable and skilled in building trust with both clients and talent.
Calm under pressure with a solutions-first mindset.

Qualifications

2-5 years of experience in BPO operations account management or team lead/SME roles.
Proven ability in supervising talent or handling client requests.
Strong task management organization and documentation skills.
Ability to maintain structured workflows and follow-through.

Client Success Operations ManagerPosition Type: Full-TimeLocation: RemoteApply here: the RoleWe are looking for a Client Success Operations Manager to ensure seamless alignment between clients and the talent delivering work for them. You will be responsible for maintaining communication clarity sup...